Customer Service Representative I

Copeland Philippines, Inc; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Flexible time off

Parental leave

Vacation leave

Holiday leave

Job summary

Copeland Philippines, Inc is seeking an Order Support Specialist to help manage the end-to-end ordering process for Cargo Solutions customers. You will process orders accurately, acknowledge receipt, and communicate status while resolving issues and supporting customers via the Cargo Orders website.

The role emphasizes strong customer service, clear communication, and attention to detail. Preferred candidates have 1–2 years in customer service, proficiency with MS Office, and exposure to

Qualifications

• 1–2 years in a Customer Service role.
• Proficiency with MS Office products.
• Detail-oriented with strong communication and data entry skills.

Responsibilities

• Data entry of customer orders in a timely, accurate manner.
• Send order acknowledgments to customers.
• Answer questions related to ordering process.
• Create quotes for customers.
• Follow up to ensure orders are shipped and invoiced on time.
• Collaborate with Sales, Finance and Operations to address customer needs.

Skills

Excellent customer service

Strong communication

MS Office proficiency

Detail-oriented

NetSuite experience

Education

High School Diploma or equivalent

Tools

MS Office

NetSuite

Job description

Position Summary

The Order Support Specialist is responsible for supporting Cargo Solutions customers through the ordering process by processing customer orders in a timely and accurate manner, communicating order status back to the customer and managing customer satisfaction. Daily tasks include accurately processing incoming orders, approving orders created by other team members or customers, maintaining master data and documentation related to the orders process, resolving order related issues, supporting customers ordering via the Cargo Orders website, and communicating order status back to the customer in a timely and professional manner. The ideal candidate will have strong customer service and communication skills and must be detail oriented.

Responsibilities

• Timely and accurate data entry of customer orders.
• Sending Order Acknowledgments.
• Answering questions related to the Ordering process.
• Creating Quotes for customers.
• Following up with customers and other employees to ensure order is shipped and invoiced in a timely manner.
• Collaborate with Sales, Finance, and Operations to ensure customer’s needs are addressed.

Required Skills

• Excellent customer service and communication skills.
• Ability to use a computer system to process orders quickly and accurately.
• Time management.
• Detail-Oriented.
• NetSuite experience a plus.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in a Customer Service role.
• Proficiency in MS Office products.

Benefits

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.