Customer Service Representative | Dagupan, Pangasinan

Resolv Global; Villasis; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global is hiring on-site Customer Service Representatives in Dagupan, Pangasinan, to support international clients. This full-time role requires strong English communication and a customer-focused mindset in a fast-paced BPO environment.

Candidates must complete every stage of the hiring process; reliability and motivation to build a career while delivering excellent service across diverse client projects are essential.

Qualifications

• Previous BPO, call center or customer service experience.
• Strong spoken and written English communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work across multiple systems.
• Strong attention to detail and accuracy.
• Professional, reliable and customer-focused mindset.

Skills

English communication

Customer service

Multitasking

Attention to detail

Problem-solving

Interpersonal skills

Job description

We are currently hiring Customer Service Representatives in Dagupan, Pangasinan, to support growing customer service operations for international clients.

This is an on-site opportunity for customer service professionals with strong English communication skills, a customer-focused mindset, and the ability to perform in fast-paced BPO and call center environments.

We are looking for reliable, motivated individuals who are ready to build their careers while supporting customers across a range of international service environments.

Compensation

• PHP 14,000 – PHP 17,000 per month
• On-site in Dagupan, Pangasinan
• Opportunities supporting international clients
• Full-time opportunities

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.

Requirements

What We're Looking For

The ideal candidate will have:

• Previous BPO, call center, or customer service experience
• Strong spoken and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• The ability to multitask and work efficiently across multiple systems
• Strong attention to detail and accuracy
• A professional, reliable, and customer-focused mindset
• The ability to work effectively in a fast-paced environment
• Willingness and ability to work on-site in Dagupan

Experience Backgrounds We Welcome

We welcome candidates with experience in a variety of customer-facing and support environments, including:

• Customer Service
• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Inbound / Outbound Calling
• BPO / Call Center Operations
• You don't need experience in every area listed above. We are interested in candidates with strong customer service skills who can demonstrate the ability to learn, adapt, and perform in a structured international support environment.