Customer Service Representative 1

Copeland LP; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Flexible time off

Paid parental leave

Competitive benefits plans

Job summary

A global climate technologies company is seeking an individual for a customer service role focused on order management and client interactions. Responsibilities include handling complaints, managing order entries, and providing efficient solutions to customer concerns. The role requires strong interpersonal skills and a commitment to maintaining high-quality service standards. This position offers flexible and competitive benefits, supporting employee development and work-life balance.

Qualifications

• Experience in customer service roles, particularly in order management and conflict resolution.
• Ability to efficiently use CRM tools for tracking and managing orders.
• Strong interpersonal skills to handle client interactions effectively.

Responsibilities

• Provide professional and efficient customer service within defined processes.
• Manage order entries and provide follow-up calls as needed.
• Handle customer complaints related to shipments and invoices.

Skills

Customer service

Conflict resolution

Order management

Job description

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!SERVICE LEVEL AND PRODUCTIVITY1.Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows: o Pricing and Availability o Purchase Order Entry o Order / Shipment Status o Product Lead Times o Call Back / Follow Up Call o Cross Reference o General Product Information o Sending Invoices o Coordinating with Sales on details on missing details on Order Entry Setting up new vendors in the system2. Provide professional and accurate solutions for customer concerns through implementing the following: o Expedite Orders o Invoice Corrections o Return Goods Authorization / Direction o Updating Contact Information in the system o Coordination with sales on any discrepancy on their return request o Credit and Debit o Special Build and Drop Off Orders o Tracking, correction, and processing of missing, misread or incomplete purchase orders o Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit3. Manage efficient usage of production time and company resources through the following: o Maintaining productivity within acceptable transaction volume levels o Accuracy in Interaction Handling o Attends training, workshop, seminar, and focus group discussions of the team o Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed. o Provide RMA and advance RMA reports every month or as needed o Sending daily reports of booked priority orders in month-end week.**Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating**Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.**Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.