Customer Service Representative 1-1

Copeland LP; Quezon City; Hybrid; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Flexible time off plans

Paid parental leave

Competitive benefits

Job summary

A global climate technologies company is seeking a Customer Service Representative in Quezon City to handle inquiries and manage order processing. This role involves coordinating with various departments to ensure timely delivery and resolution of customer issues. Ideal candidates will possess strong communication skills and experience in customer support. The company offers flexible benefits including paid parental leave and vacation plans, promoting a culture of inclusion and belonging among employees.

Qualifications

• Ability to manage customer inquiries through calls, emails, and chat.
• Experience with order processing and management.
• Strong communication and coordination skills across departments.

Responsibilities

• Respond to level 1 customer inquiries from various channels.
• Process orders and manage discrepancies.
• Coordinate with multiple departments to expedite order delivery.
• Handle warranty inquiries and claims.

Skills

Customer inquiry response

Order management

Communication skills

Problem-solving

Job description

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .Customer Service Representative 1-1 page is loaded## Customer Service Representative 1-1remote type: Hybridlocations: Quezon City, Manila, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: JR113353We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!**FUNCTIONAL**Receives and responds to level 1 customer inquiries received through different channels (calls/ emails/ chat) Manages mailbox by identifying appropriate transaction levels and classification for prioritization of orders. Receives and process orders coming for EDI/ Customer Portals/ Blanket PO and Shared MailboxCheck and analyze pricing discrepancy, plant capacity for ATP, credit status and coordinate with customer, sales representative, and materials department to ensure correct order. Update existing orders in case of changes and coordinate with other parties involved. Provides resolution to order management issues by referring to standard process and materialsProvides shipment confirmation, generates shipment list and open order report Coordinate and communicate to multiple departments to expedite and deliver critical and past due orders. Coordinates and communicates with customer, plant personnel, sales, and support teams to monitor order status and deliveryHandles level 1 customer inquiries about warranty, claims and returns. Process RGA request and credit claims by referring to standard guidelines and process.**KEY IMMEDIATE INITIATIVE**1. Manage efficient usage of production time and company resources through accuracy in handling interaction and maintaining productivity within acceptable transaction volume levels2. Support development of process documents such as Procedures and Work InstructionsPerforms other functions as may be deemed necessary by immediate supervisor.**ADDITIONAL FUNCTIONS**1. Attends training, workshop, seminar, and focus group discussions of the teamWork within defined Copeland operational and employee goals by contributing to other projects, if needed.**Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating**Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.**Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.