Analyst Software Services

Copeland; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Copeland, a global climate technologies company, seeks a data analytics professional to monitor system performance across proprietary Copeland software and platforms, validate insights, and support dashboards. You will review data, identify trends, and coordinate with internal teams and site contacts to review actions and recommendations.

The role emphasizes data-driven feedback, contribution to continuous improvement, and collaboration with global services and product engineering teams.

Qualifications

• Bachelor's degree in a technical discipline such as Engineering, Computer Science, Information Systems, Data Analytics, Mathematics or Statistics.

Responsibilities

• Monitor system and service performance across Copeland software and digital platforms; identify issues and resolve them promptly.
• Review, analyse and validate system-generated insights and alerts to identify actionable opportunities for customers.
• Support development and maintenance of operational reports, data offloads, and performance dashboards to track system health and service outcomes.
• Review data to identify trends, anomalies, risks, and improvement opportunities.
• Coordinate with internal teams and external site contacts to review, close out, or escalate technical actions.
• Assist in calculating prospective savings and value metrics based on data and benchmarks.
• Provide feedback on product performance and software tools to global teams.
• Contribute to continuous improvement of services and processes.
• Participate in QA activities and peer reviews to ensure high-quality outputs.
• Assist in creating and maintaining technical documentation and training materials.

Skills

Excel

Communication

Analytical thinking

Data interpretation

Prioritization

Customer focus

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Computer Science, Information Systems, Data Analytics, Mathematics, Statistics

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

MAIN DUTIES

• Monitor system and service performance across proprietary Copeland software and digital platforms and support timely issue identification and resolution.
• Review, analyse and validate system-generated insights and alerts using proprietary Copeland software and digital platforms to identify actionable opportunities for customers.
• Support the development and maintenance of operational reports, data offloads, and performance dashboards to track system health and service outcomes.
• Review operational and performance data to identify trends, anomalies, risks, and improvement opportunities.
• Coordinate with internal technical teams and external site contacts to review, close out, or escape technical actions and recommendations.
• Assist in calculating prospective savings and operational value metrics based on system performance data and established benchmarks.
• Provide data-driven feedback on product performance and software tools to global services and product engineering teams.
• Contribute to continuous improvement of our services and business processes.
• Participate in recurring QA activities and peer reviews to ensure high-quality outputs across all Lifecycle Services workflows.
• Assist with the creation and maintenance of technical documentation, training materials, and knowledge resources.

ADDITIONAL FUNCTIONS

• Manage tasks and deliverables within defined timelines and quality standards while adhering to company vision, mission, and employee policies.
• Document and log all technical activities accurately in the designated tracking systems.
• Perform other operational functions as required to support the broader Lifecycle Services organization.

EDUCATIONAL BACKGROUND

• Bachelor's degree in Engineering, Computer Science, Information Systems, Data Analytics, Mathematics, Statistics, or another related technical discipline.

WORK EXPERIENCE OR TRAINING

• Internship, academic project, or work experience in technical support, engineering, analytics, or a similar field is an advantage but not required.
• Exposure to software platforms, automation systems, or analytics tools is an advantage but not required.
• Familiarity with building systems, refrigeration systems, or industrial operations is an advantage but not required.

SKILLS AND ABILITIES

• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to interpret data, identify patterns, and communicate findings effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with attention to detail.
• Willingness to collaborate across global teams.

OTHER WORK CONDITIONS

• Schedule will be 1PM to 10PM, Monday to Friday, but may still have a shifting schedule/weekend work if needed.
• Must be willing to have a hybrid arrangement and work on-site for thrice per week.
• Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands

COMPETENCY PROFILE

• Customer Focus
• Action Oriented
• Drives Results
• Collaborates
• Plans and aligns
• Analysis/Problem Solving
• Judgement/Decision making
• Flexibility and Adaptability

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.