Customer Service Representative

IdeasUnlimited BPO Inc.; Davao del Norte; On-site; PHP 201,000 - 290,000; Full time

Job summary

IdeasUnlimited BPO Inc. is currently looking for Customer Support Representatives to work on our project campaigns.

We offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel. Responsibilities include responding to customer inquiries via email, chat, and phone in a timely and courteous manner; providing accurate information about products, services, policies, and procedures; troubleshooting customer issues and elevating complex cases to

Qualifications

• Excellent verbal and written communication skills in English.
• 1-2 years of experience in customer support.
• Experience in Phone, Email, and Chat support.
• Proficient in Microsoft Office, CRMs (Salesforce or Zendesk), and other computer applications.
• Strong organizational and time-management skills.
• Professional, detail-oriented, and driven.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and elevate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Skills

English communication

1-2 years experience

Phone support

Email support

Chat support

Organization/time management

Detail-oriented

Tools

Microsoft Office

Salesforce

Zendesk

Job description

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. As a company, we offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.

• Provide accurate information about products, services, policies, and procedures.

• Troubleshoot customer issues and elevate complex cases to appropriate departments.

• Maintain detailed records of customer interactions using CRM tools.

• Follow up with customers to ensure resolution and satisfaction.

• Assist in updating FAQs, help center articles, and support documentation.

• Collaborate with internal teams to improve customer experience and feedback loops.

• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills in the English language

• At least 1-2 years of experience in customer support

• Experience in Phone, Email, and Chat support

• Proficient in Microsoft Office, CRMs (Salesforce or Zendesk), and other computer applications

• Strong organizational and time-management skills.

• Professional, detail-oriented, and driven

Important

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.

• The entire recruitment and selection process is done via Microsoft Teams - On Site and takes around an hour or so (depending on how fast you complete it).

• If hired, we will be using monitoring software to check your daily work efficiency and productivity.