Customer Service Representative

Daniela Pawnshop; Rizal; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local pawnshop in Rizal is seeking a dedicated staff member to assist customers and manage transactions. Candidates should have a high school diploma and experience in customer service or retail to effectively engage clients and maintain store operations. Strong communication skills and a trustworthy attitude are essential. The role involves evaluating items, processing payments, and ensuring compliance with regulations while working in a fast-paced environment.

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in retail, sales, or customer service is preferred.
• Basic knowledge of appraising items such as jewelry, electronics, or tools is an advantage.
• Proficiency in using computers and point-of-sale (POS) systems.
• Strong communication and interpersonal skills for engaging with diverse customers.
• Attention to detail and accuracy when handling transactions and records.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Trustworthy and ethical, with the ability to handle confidential information responsibly.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Explain pawnshop services, terms, and conditions to clients clearly.
• Assess and evaluate the value of items brought in for pawning, buying, or selling.
• Process loans, repayments, and redemption transactions accurately.
• Handle cash and electronic payments securely, issuing receipts and maintaining accurate records.
• Maintain knowledge of the store’s inventory, promotions, and pricing.
• Display and organize items for sale, ensuring they are clean and presentable.
• Answer customer inquiries regarding loans, interest rates, and policies.
• Resolve customer complaints or elevate issues to the manager when necessary.
• Perform inventory management, including tagging, storing, and securing pawned items.
• Ensure compliance with regulatory and company policies regarding pawning and financial transactions.
• Contribute to the overall cleanliness and organization of the shop.

Skills

English Language

Customer Service

Problem Solving

Team Player

Account Management

Strong Work Ethic

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) systems

Job description

Job Description

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Explain pawnshop services, terms, and conditions to clients clearly.
• Assess and evaluate the value of items brought in for pawning, buying, or selling.
• Process loans, repayments, and redemption transactions accurately.
• Handle cash and electronic payments securely, issuing receipts and maintaining accurate records.
• Maintain knowledge of the store’s inventory, promotions, and pricing.
• Display and organize items for sale, ensuring they are clean and presentable.
• Answer customer inquiries regarding loans, interest rates, and policies.
• Resolve customer complaints or elevate issues to the manager when necessary.
• Perform inventory management, including tagging, storing, and securing pawned items.
• Ensure compliance with regulatory and company policies regarding pawning and financial transactions.
• Contribute to the overall cleanliness and organization of the shop.

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in retail, sales, or customer service is preferred.
• Basic knowledge of appraising items such as jewelry, electronics, or tools is an advantage.
• Proficiency in using computers and point-of-sale (POS) systems.
• Strong communication and interpersonal skills for engaging with diverse customers.
• Attention to detail and accuracy when handling transactions and records.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Trustworthy and ethical, with the ability to handle confidential information responsibly.
• English Language, Customer Service, Problem Solving, Team Player, Account Management, Strong Work Ethic.

If the position requires you to work overseas, please be vigilant and beware of fraud.