Customer Service Representative

Bonafide Human Capital Pty (Ltd); Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Work from home

Professional training

Competitive salary

Job summary

Trust Disability Solutions seeks a Client Service Specialist to be the main point of contact for clients during the Disability Tax Credit application process. You will manage accounts, gather information, and maintain clear communication by phone and email.

You will build strong relationships with clients, coordinate with healthcare professionals, and use a CRM (Salesforce) to track progress. Must have 2–5 years in client service or account management, plus excellent English communication.

Qualifications

• 2 to 5 years of client service or account management experience.
• Strong verbal and written communication skills (English required; French is a plus).
• Comfortable using CRM systems (e.g., Salesforce).
• Previous experience with Canadian clients is an asset.

Responsibilities

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Skills

Relationship building

Communication skills

CRM experience

Phone & email communication

Client service

Tools

Salesforce

Job description

At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.


• Communicate with clients daily to gather information and provide updates on their application status.


• Assess client eligibility for the Disability Tax Credit based on medical information.


• Draft and send emails to clients and healthcare professionals.


• Follow up with clients and medical practitioners to collect required documentation.


• Use a CRM system to manage client interactions and track progress.

Why Trust Disability Solutions?

• Competitive salary and benefits.


• Work from home flexibility.


• Comprehensive training and support.


• 2 to 5 years of client service or account management experience.


• Strong verbal and written communication skills (English required; French is a plus).


• Comfortable using CRM systems (e.g., Salesforce)


• Previous experience with Canadian clients is an asset.


• Excellent phone presence and client-focused approach.