Manager - Group Disability

Sun Life Financial; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

Paid vacation

Job summary

Sun Life Financial in the Philippines seeks a seasoned leader to manage a disability claims team within Group Disability. You will drive profitability, coach staff, and deepen client relationships across a block of clients.

The role requires nursing or allied medical training, 5+ years leadership, and strong BPO healthcare experience. You will influence service quality, outcomes, and collaboration with Business Development.

Qualifications

• Degree in Nursing or allied medical courses.
• At least 2 years related experience in disability case management / group insurance with disability focus.
• At least 5 years leadership experience.
• Strong BPO Healthcare experience.
• Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience.
• Outstanding communication skills – written and verbal.
• Ability to deal with stressful situations.
• Ability to deliver difficult news in a tactful and sensitive manner.

Responsibilities

• Manage the disability claims team and profitability for the group disability clients.
• Oversee staffing, resources and budget for effective workload handling.
• Build a stable, collaborative team through recruitment and coaching.
• Establish and deepen client relationships as primary representative for your block of clients.
• Demonstrate knowledge of group insurance, disabilities and claims management strategies.
• Communicate clearly to staff and manage client relationships and expectations.
• Provide direction on targets, workload, cases and processes for the team.
• Address client needs and escalate complaints appropriately.
• Prioritize work items to meet service standards and guidelines.
• Identify process improvements to enhance service quality and financial commitments.
• Collaborate with Business Development on finalist presentations and client management.

Skills

Leadership

Disability management

Analytical thinking

Communication skills

Customer service

Problem solving

Education

Nursing or allied medical degree

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a well-organized visionary leader, service oriented, experienced in disability management and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to a leadership position with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!

What will you do?

• Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team
• Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients
• Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development
• Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
• Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
• Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
• Proactively address clients’ needs and address complaints that may be escalated to you.
• Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
• Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
• Foster a strong relationship with Business Development to support proactive client management for assigned clients

Required Qualifications:

• Degree in Nursing or any allied medical courses
• At least 2 years related experience in disability case management / group insurance with disability focus
• At least 5 years leadership experience
• Strong BPO Healthcare experience
• Strong analytical and problem‑solving skills; ability to speak to trends, stats, report cards on clients’ disability experience
• Outstanding communication skills – written and verbal
• Ability to deal with stressful situations
• Ability to deliver difficult news in a tactful and sensitive manner

Competencies:

• Critical thinking and stellar customer service skills
• Adaptability, flexibility and strong decision making skills
• Demonstrated ability to lead through change
• Strong communication and interpersonal skills
• Solid organizational and motivational skills
• Good presentation skills

What’s in it for you?

Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas

A benefits package including:

• medical
• dental
• life and disability insurance
• paid vacation

Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

We are an equal opportunity employer and welcome applications from Persons with Disabilities.

Job Category: Call Centre Posting End Date: Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers