Customer Service Representative

Solenis LLC; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) plan

Job summary

Solenis LLC in the Philippines seeks a customer service professional to support order processing, complaints resolution, and daily customer interactions. You will act as a point of contact for sales teams and customers, ensuring timely and accurate information across orders and inquiries.

The role requires strong communication, teamwork, and computer skills (Gmail, Google Docs, Word/Excel; SAP knowledge preferred).

Qualifications

• 1–2 years of customer service experience or a university degree.
• Strong written and verbal English; additional languages a plus.
• Experience in order and complaint management.
• Able to work in a dynamic team under established procedures.
• Proficient with Gmail, Google Docs, Word/Excel; SAP knowledge preferred.

Responsibilities

• Order Management: process orders accurately and follow up on reports.
• Complaint Management: resolve customer complaints on time with cross‑functional collaboration.
• Customer Management: handle calls and emails, build relationships with key customers.
• Sales Support: liaise with Sales teams and account managers to provide visibility of key issues.
• Attend training and support other areas as needed.

Skills

Customer service

Order management

Complaint management

Teamwork

Communication

English proficiency

Education

University degree

Tools

Gmail

Google Docs

Microsoft Word

Microsoft Excel

SAP ERP

Job description

Responsibilities

• Order Management: Process all orders efficiently, accurately and in line with policies and procedures. Run and follow up on various control reports to ensure that the order to payment process is fulfilled.
• Complaint Management: Handle and close customer complaints on time. Collaborate with other functions to close complaints.
• Customer Management: To handle all incoming telephone calls and emails dealing with Customers needs. Build relationships with key customers.
• Sales Support: Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues. Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
• Other Tasks: Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role. Assist with other areas of the business as required, providing cover where necessary. Play an active role in company change process through positive communication to internal and external Customers. To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

Benefits

• competitive compensation
• comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan
• numerous opportunities for professional growth and development

At Solenis, we understand that our greatest asset is our people.

So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions.

The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents.

Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.