Customer Service Representative

ECAM; Pasig; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

HMO day 1

Salary increase

Leave credits

Zusammenfassung

ECAM, based in Pasig, Philippines, is seeking a Customer Service Representative to be the voice of the company. The role requires a customer‑oriented approach, clear communication, and the ability to resolve issues using provided tools.

You will join a collaborative team that supports your ideas and success. Responsibilities include handling inquiries with empathy, maintaining professionalism, and improving processes.

Qualifikationen

• Bachelor's degree or currently pursuing.
• Computer literate.
• 1 year customer service experience.
• Collection experience is an asset.
• Technical support experience is an asset.
• Excellent verbal and written communication.
• Ability to collaborate with a multigenerational team.
• Sales experience is a plus.
• Willing to work onsite.

Aufgaben

• Respond to customer inquiries by phone using available tools and resources.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate exceptional problem-solving skills.
• Resolve customer concerns by clarifying the issue and guiding to resolution.
• Suggest improvements to benefit clients and efficiency.
• Know products well to answer questions confidently.
• Coordinate with colleagues as needed.

Kenntnisse

Verbal communication

Written communication

Customer service

Team collaboration

Ausbildung

Bachelor's degree or pursuing

Tools

CRM software

Jobbeschreibung

Job Description:

GardaWorld isone of the world’s largest privately-owned security and risk management organizations. Together, we deliver comprehensive solutions that keep people and businesses safe across the globe.

ECAM is looking for talented individuals like you! Be the next Customer Service Representative.

A Customer Service Representative is the voice of the company. It is crucial to ensure that exemplary service is delivered to all internal and external customers. A customer-oriented focus is necessary to preserve long term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, displays good-judgment, and has experience in a direct selling environment in proactive customer development. You are part of a collaborative team that supports you, your ideas, and your success.

Job Highlights:

• -Day 1 HMO for you and two (2) of your dependents.
• -Annual and Performance Based Salary Increase
• -Additional Leave Credits

Duties & Responsibilities:

• Confident and professional responding to customer telephone inquiries by using the tools and resources provided to you.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Exceptional problem-solving skills.
• Able to resolve customer concerns by asking clarifying questions such as determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following up to ensure resolutions.
• Make recommendations on improvements or changes that may benefit our clients and increase efficiencies.
• Knowing the products inside and out so you can answer questions promptly and with confidence.
• Communicating and coordinating with colleagues, as necessary.

Qualifications:

• Possess a Bachelors/ College Degree. Open to undergraduates.
• Computer literate.
• Customer Service experience for a minimum of 1 year.
• Collection experience is an asset.
• Technical support experiences an asset.
• Excellent verbal and written communication skills.
• Ability to collaborate well with a team that is multigenerational and multi-level skill sets.
• Sales experience is a plus.
• Experience handling customer escalations.
• On-call work may be required.
• Can work during weekends, holidays, and in shifting schedules including the night shift.
• Willing to work onsite

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.