Customer Service Representative

ECAM Technologies Corporation; Pasig; Vor Ort; PHP 223.000 - 335.000; Vollzeit

Benefits dieser Stelle

Day 1 HMO for you and two dependents

Annual salary increase based on merit

Additional leave credits

Zusammenfassung

ECAM Technologies Corporation is seeking a Customer Service Representative in Pasig, Philippines. The role focuses on delivering exceptional service to internal and external customers, building strong relationships and maintaining product knowledge to resolve inquiries efficiently.

You will work with a collaborative team, handle escalations, and may require on-call duties or weekend/holiday shifts. Onsite work is expected at the office location.

Qualifikationen

• Bachelor's/ College Degree. Open to undergraduates.
• Computer literate.
• At least 1 year of customer service experience.
• Collection experience is an asset.
• Technical support experience is an asset.
• Excellent verbal and written communication.
• Ability to collaborate with a multi-generational, multi-skill team.
• Sales experience is a plus.
• Experience handling customer escalations.
• On-call work may be required.
• Willing to work onsite and during weekends/ holidays/ night shifts.

Aufgaben

• Respond to customer inquiries confidently and professionally using available tools.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate strong problem-solving skills.
• Resolve customer concerns by clarifying issues and explaining solutions, with follow-ups to ensure resolution.
• Recommend improvements to benefit clients and increase efficiency.
• Know products inside out to answer questions promptly.
• Coordinate with colleagues as needed.

Kenntnisse

Customer service

Communication skills

Team collaboration

Problem-solving

On-call experience

Ausbildung

Bachelor's/ College Degree. Open to undergraduates.

Jobbeschreibung

GardaWorld isone of the world’s largest privately-owned security and risk management organizations. Together, we deliver comprehensive solutions that keep people and businesses safe across the globe.

ECAM is looking for talented individuals like you! Be the next Customer Service Representative.

A Customer Service Representative is the voice of the company. It is crucial to ensure that exemplary service is delivered to all internal and external customers. A customer-oriented focus is necessary to preserve long term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, displays good-judgment, and has experience in a direct selling environment in proactive customer development. You are part of a collaborative team that supports you, your ideas, and your success.

Job Highlights

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits

Duties & Responsibilities

• Confident and professional responding to customer telephone inquiries by using the tools and resources provided to you.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Exceptional problem-solving skills.
• Able to resolve customer concerns by asking clarifying questions such as determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following up to ensure resolutions.
• Make recommendations on improvements or changes that may benefit our clients and increase efficiencies.
• Knowing the products inside and out so you can answer questions promptly and with confidence.
• Communicating and coordinating with colleagues, as necessary.

Qualifications

• Possess a Bachelor's/ College Degree. Open to undergraduates.
• Computer literate.
• Customer Service experience for a minimum of 1 year.
• Collection experience is an asset.
• Technical support experiences an asset.
• Excellent verbal and written communication skills.
• Ability to collaborate well with a team that is multigenerational and multi-level skill sets.
• Sales experience is a plus.
• Experience handling customer escalations.
• On-call work may be required.
• Can work during weekends, holidays, and in shifting schedules including the night shift.
• Willing to work onsite

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.