Customer Service Representative

RemoteVA PH; Metro Manila; On-site; PHP 268,000 - 469,000; Full time

Job summary

RemoteVA PH is seeking a proactive Customer Service Representative to support customers across email, live chat, and social media. You will handle order status, shipping updates, returns, and product questions using Shopify chat, with a focus on fast, accurate responses.

A strong command of written English and experience with Shopify are essential. Work involves coordinating with teams to resolve issues, maintaining records of interactions, and upholding the brand's professionalism.

Qualifications

• Shopify experience is essential.
• Experience in customer service, preferably ecommerce.
• Experience handling support via email, live chat and social media.
• Strong written English communication.
• Excellent problem-solving and conflict-resolution skills.
• Highly organized with attention to detail.
• Able to multitask and manage multiple conversations.

Responsibilities

• Respond to customer emails regarding order status, shipping updates, returns, and inquiries.
• Provide real-time support through Shopify Chat.
• Respond to messages and comments on Facebook and Instagram.
• Assist with product inquiries, order tracking, refunds, and exchanges.
• Resolve customer concerns promptly while maintaining a positive experience.
• Coordinate with internal teams on escalations when needed.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Ensure all communications reflect the brand professionally.

Skills

Shopify experience

Customer service

Written English

Problem-solving

Multitasking

Attention to detail

Tools

Shopify

Email

Facebook

Instagram

Job description

Customer Service Representative (Shopify Support)

Position Overview

We are looking for a proactive and customer-focused Customer Service Representative to provide exceptional support to customers across multiple communication channels. The ideal candidate will be responsible for responding to customer inquiries regarding order status, assisting customers through Shopify chat, and managing customer interactions on social media platforms. Shopify experience is a MUST for this role.

Key Responsibilities

• Respond promptly and professionally to customer emails regarding order status, shipping updates, returns, and general inquiries.
• Provide real-time customer support through Shopify Chat.
• Respond to customer messages and comments on Facebook and Instagram.
• Assist customers with product inquiries, order tracking, refunds, exchanges, and other support requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Coordinate with internal teams regarding order issues or escalations when necessary.
• Maintain accurate records of customer interactions and follow up on unresolved concerns.
• Ensure all customer communications reflect the company's brand and professionalism.

Requirements

• Shopify experience is a MUST.
• Previous experience in customer service, preferably in an eCommerce environment.
• Experience handling customer support via email, live chat, and social media.
• Strong written English communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Highly organized with strong attention to detail.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Customer-focused with a positive and professional attitude.
• Reliable internet connection and a quiet work environment.

Tools & Platforms

• Shopify (MUST)
• Email
• Facebook
• Instagram