Customer Service Professional

Manulife John Hancock; Quezon City; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife John Hancock is seeking a customer service representative in a hybrid setup in the Philippines. The role involves offering solutions to customers using provided knowledge articles, processing transactions, and coordinating with other departments while documenting discussions or complaints.

Ongoing training ensures up-to-date knowledge of products, services, and policy changes. The position emphasizes delivering a professional, positive customer experience and meeting key performance

Qualifications

• 2 years tertiary education completed with 2-year contact center experience.
• Basic computer skills and minimum 35 wpm keyboarding.
• Strong English communication skills (spoken and written).
• Understanding work routines and procedures in own job and application of knowledge across processes.

Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Skills

English communication

Typing 35 wpm

Computer basics

Customer service

Education

2 years tertiary education

Job description

Position Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Required Qualification

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
• Strong English communication skills (spoken and writing)
• Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
• Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.

Preferred Qualifications

• Must have at least one year tenure in their current position.
• Should not have any attendance issues or disciplinary action for the past 12 months.
• With at least have a rating of "Effective" on the recent performance review.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid