Specialist, Asset Servicing

Manulife; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife is seeking an Asset Servicing professional in Metro Manila to oversee corporate actions processing, elections handling, and entitlement verification across investment portfolios.

You will collaborate with fund managers, custodian banks, and internal teams to ensure timely processing, accuracy, and robust controls while supporting system enhancements and governance calls.

Qualifications

• 2–5 years of relevant financial-services, asset-servicing, or investment-operations experience.
• Knowledge of securities instruments, settlements, investment processes, corporate action events, elections, and entitlements.
• Ability to administer proxy voting and class action activities and manage related communications.
• Understanding of operational risk, procedural controls, quality reviews, checklists, documentation, and escalation requirements.
• Ability to maintain accuracy and thoroughness while working to tight deadlines.
• Intermediate to advanced knowledge of Microsoft Office and asset servicing platforms.
• Ability to navigate multiple systems to process, validate, investigate, or monitor corporate action information.
• Ability to prepare management information, identify exceptions, and interpret operational or control data.
• Strong written and verbal communication and interpersonal skills.
• Ability to collaborate with team members, clients, fund managers, and custodian banks in a demanding environment.
• CPA/CISI or similar certifications are a plus.

Responsibilities

• Prepare management information and lead or participate in governance calls.
• Work with clients and internal stakeholders to obtain timely responses or elections from fund managers.
• Submit responses and elections on time and confirm instructions are received by custodian banks.
• Perform quality checks for processed corporate actions and complete required checklists.
• Verify entitlements with custodian banks for daily corporate action events.
• Ensure accurate and timely processing of trades and corporate actions in systems.
• Administer proxy voting and class action activities and support related communications.
• Work within established processes and comply with procedures and controls.
• Recommend and initiate process improvements to controls and service delivery.
• Participate in system transitions, UAT, process transformation and change initiatives.
• Support continuity through training and cross-training.
• Stay current on securities-industry developments and market practices.

Skills

Attention to detail

Analytical ability

Communication skills

Teamwork

Interpersonal skills

Deadline-driven

Multi-system navigation

Client focus

Education

Bachelor's degree in Business Administration/Accounting/Finance/Economics

Equivalent combination of education and experience

Tools

Bloomberg

SIX

Markit

SimCorp Dimension

BBH InfoAction

Aladdin workflow tools

Power BI

Power Apps

Power Automate

Job description

The Asset Servicing team supports the accurate and timely processing, validation, and oversight of corporate actions and income-related activities across investment portfolios. The function works with operational teams, fund managers, custodian banks, and other stakeholders to maintain effective service delivery, strong controls, and adherence to established procedures and market practices.

Position Responsibilities

• Prepare management information and lead or participate in business governance calls.
• Work with clients and internal stakeholders to obtain timely responses or elections from fund managers.
• Submit responses and elections on time and confirm that instructions are received and accepted for processing by custodian banks.
• Perform quality checks for processed corporate action events and complete required checklists and supporting documentation.
• Verify entitlements with the relevant custodian banks for daily corporate action events.
• Ensure accurate and timely processing of trades and corporate action events in applicable systems.
• Administer proxy voting and class action activities and support related custodian or client communications.
• Work within established processes and comply with applicable procedures, policies, and controls.
• Recommend and initiate process improvements and enhancements to controls and service delivery.
• Participate in system transitions, user acceptance testing, process transformation, and other change initiatives.
• Support team continuity through role-specific training and interdepartmental cross-training.
• Remain current on relevant securities-industry developments and market-specific practices.

Required Qualifications

• Two to three years of relevant experience in asset servicing, securities operations, corporate actions, settlement, or investment operations.
• Knowledge of securities instruments, settlements, investment processes, corporate action events, elections, and entitlements.
• Ability to administer proxy voting and class action activities and manage related communications.
• Understanding of operational risk, procedural controls, quality reviews, checklists, documentation, and escalation requirements.
• Ability to maintain accuracy and thoroughness while working to tight deadlines.
• Intermediate to advance knowledge of Microsoft Office and third-party data or investment platforms used in asset servicing.
• Ability to navigate multiple systems to process, validate, investigate, or monitor corporate action information.
• Ability to prepare management information, identify exceptions, and interpret operational or control data.
• Strong analytical ability and attention to detail, with the ability to investigate issues and identify practical solutions.
• Ability to prioritize responsibilities and make sound decisions based on event information, procedures, risk, and deadlines.
• Strong written and verbal communication and interpersonal skills.
• Ability to collaborate with team members, management, clients, fund managers, and custodian banks in a demanding business environment.
• Ability to influence and negotiate appropriately to obtain timely responses and resolve service issues
• Client focus, ownership, teamwork, adaptability, initiative, and commitment to order and quality.
• Ability to work independently with minimal guidance, respond quickly, and manage competing priorities.
• Demonstrated learning orientation and willingness to support training and team continuity.
• Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related discipline, or an equivalent combination of education and relevant experience.
• Two to five years of relevant financial-services, asset-servicing, or investment-operations experience.

Preferred Qualifications

• Exposure to multiple markets, products, or shared-services operating models.
• Experience supporting control enhancements, issue remediation, or audit requests.
• Experience with Bloomberg, SIX, Markit, SimCorp Dimension, BBH InfoAction, Aladdin workflow tools, or system implementations and enhancements.
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) and emerging AI technologies/tools.
• Exposure to reporting, visualization, automation, digitization, or transformation activities.
• Experience contributing to process improvements or control enhancements.
• Experience participating in business governance calls or stakeholder discussions.
• Experience acting as a process resource, peer coach, trainer, or project contributor.
• CPA qualification, CISI designation or another relevant professional certification.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid