Customer Service Officer

Halcyon Health Network, Inc.; Manila; On-site; PHP 300,000 - 450,000; Full time

Job summary

A healthcare organization in Metro Manila seeks an efficient operations team member to oversee patient flow and resolve operational issues. Responsibilities include monitoring daily operations, facilitating patient inquiries, and evaluating survey results. Ideal candidates will have strong problem-solving and communication skills. This role ensures high standards of service within healthcare, promoting customer satisfaction and smooth operations.

Responsibilities

• Resolve immediately all identified problems during operations.
• Maintain efficiency in receiving patients by monitoring daily operations.
• Facilitate endorse screening and rush case patients.
• Evaluate and report results of the Online Patient survey.
• Oversee the patient flow and act as the triage officer.
• Coordinate with the operations manager for inquiries and concerns.

Job description

Key Responsibilities

• Performs other task that may be instructed by the MOD from time to time.
• Resolves immediately all identified problems during operations by reporting and collaborating with the Medical Operations Director and concerned Unit for immediate action to prevent traffic in the PEME flow and any delay in operations.
• Maintains efficiency in receiving of patients by monitoring daily operations, recommending procedures and innovations to improve PEME, and increasing customer satisfaction.
• Facilitates endorse screening and rush case patients by coordinating with the Front Desk Personnel for the batching of rush patients and coordinating with the Follow-up Reception for medical status to ensure that patients have completed their medical exam.
• Evaluates and reports results of the Online Patient survey & Follow-Up Survey by tallying responses, interpreting data based on score template, evaluating results, and submitting results to the Medical Operations Director for Management’s feedback.
• Oversees the patient flow in various ways by acting as the triage officer by decking patients amongst the units per floor to attend concerns and elevate to the supervisor or with the Medical Operations Director for immediate action.
• Ensure that all endorsed by the company were monitored and being overtook in the receiving reception.
• Facilitates patients by accommodating inquiries, concerns, and complaints and taking necessary immediate actions/solutions, and coordinates with the operations manager.

About Halcyon Marine Healthcare Systems Inc.

The Halcyon is a seabird known to those who sail. They lay their eggs on the beach in the middle of winter. When the eggs are hatching the waters are still and the weather is fine. To the seafarers we serve- we wish them halcyon days, an untroubled time of peace and calm, as they journey the high seas. Since 2006 Halcyon Marine Healthcare Systems has been committed to ensuring and promoting the health and safety of the seafarer so that they may pursue long, productive and prosperous seafaring careers. Through a fully computerized and modern medical screening process; electronic records and database; health promotion and patient education; coordination and collaboration with government agencies, insurers and shipowners, Halcyon Marine Healthcare Systems has anticipated and responded to the needs, expectations and changes in the maritime industry to remain at the forefront of maritime health care of the highest standard.