Customer Service Manager

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 480,000 - 720,000; Full time

Job summary

A human resource consultancy based in Metro Manila is seeking an Assistant Manager/Team Leader for its Insurance Claims department. The successful candidate will oversee the claims team's daily operations, ensuring efficient and accurate claims processing while supervising staff and driving team performance. Candidates should possess at least 2 years of college education and experience in the BPO sector. This full-time position is on-site in Pasay.

Qualifications

• Proven experience in the BPO industry for at least 2 years.
• Ability to lead and motivate a team.
• Strong problem-solving skills.

Responsibilities

• Oversee daily operations of the claims team.
• Ensure accurate and timely claims processing.
• Drive team performance and maintain service quality.
• Drive team performance and maintain service quality.
• Support operational goals of the organization.

Skills

Team Player

Education

Minimum of 2 years of College Education

Job description

RSD Human Resource Management Consultancy

On-site - Pasay 1-3 Yrs Exp Diploma Full-time

Job Description

The Assistant Manager / Team Leader – Insurance Claims is responsible for overseeing the daily operations of the claims team, ensuring accurate, timely, and efficient claims processing. This role involves supervising staff, monitoring performance, resolving escalations, and ensuring compliance with insurance policies and company standards. The Assistant Manager / Team Leader is expected to drive team performance, maintain service quality, and support operational goals.

Qualifications

Qualification:

• Minimum of 2 years of College Education
• 2 years of experience in BPO
• Team Player

Additional Notice

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