Customer Service Hub Support (Onsite)

MVP Asia Pacific Inc.; Angeles; On-site; PHP 246,000 - 335,000; Full time

Job summary

MVP Asia Pacific Inc. is seeking a Customer Service Hub Support representative to provide exceptional service through phone, chat, and email channels.

The role involves handling inquiries, scheduling appointments, and ensuring a positive customer experience in a fast-paced dealership environment. Based in Clark Freeport Zone, Philippines, the position emphasizes accurate data management and proactive outreach to maintain timely service bookings while delivering a professional, customer-focused

Qualifications

• 2+ years of experience in customer service via phone, chat and email channels.
• Experience working with a car dealership is an advantage.
• Strong customer service orientation with empathy and effective issue resolution.
• Proficiency in CRM software and scheduling tools.

Responsibilities

• Handle inbound and outbound calls, assisting customers and providing accurate information about services.
• Proactively contact customers to schedule appointments before service due dates.
• Follow up with customers after missed appointments to rebook.
• Re-engage customers with lapsed services to restore maintenance visits.

Skills

Customer service

Phone support

Chat & Email

Time management

Empathy

Tools

CRM software

Scheduling tools

Multichannel platforms

Job description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence. At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance. If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Customer Service Hub Support (Onsite)

Job Description:

Inbound & Outbound Communication:

• Customer Support: Handle inbound and outbound calls, assisting customers with inquiries, resolving concerns, and providing accurate information about our services.
• Service Reminders: Proactively contact customers approaching their service due date to schedule timely appointments.
• Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new booking and minimize delays.
• Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them to return for necessary maintenance.
• Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers, and promotional events, to increase workshop bookings.
• Customer Follow up Calls: Perform this duty when requested/required.

Chat & Email Support:

• Respond promptly to customer inquiries via chat and email, offering assistance with service appointments, general queries, and scheduling requests.

Appointment Coordination:

• Manage appointment bookings efficiently, aligning customer preferences with available time slots and service requirements.

Customer Experience & Engagement:

• Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution-oriented.

Data Accuracy & Management:

• Maintain up-to-date and accurate records of customer interactions, appointment details, and communications within dealership systems and databases.

Qualifications:

• 2 years or more experience with Customer service: Phones, Chat, Email channels.
• Experience working with Car Dealership company, will be an advantage.
• Strong customer service orientation with the ability to empathize and address customer concerns effectively.
• Proficiency in using customer relationship management (CRM) software and scheduling tools.
• Excellent communication skills, both verbal and written.
• Attention to detail and accuracy in data entry and documentation.
• Time management skills to prioritize tasks and meet appointment scheduling targets.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.