Customer Service Executive – Banking

Helius Technologies Pte Ltd; Santo Niño 1st; On-site; PHP 1,373,000 - 1,961,000; Full time

Benefits offered by this job

Shift allowances

Job summary

Helius Technologies Pte Ltd is seeking a customer-focused Customer Service Executive to handle inquiries and service requests related to banking products. You will provide professional support via phone, email, and chat, ensuring accuracy, security, and high service quality.

The role requires afternoon shifts including weekends, with responsibilities around account updates, fund transfers, and promoting digital tools. Rotating shifts and shift allowances are provided.

Qualifications

• Excellent communication and listening abilities.
• Experience in banking or contact centre is an advantage.
• Willingness to work afternoon and weekend shifts.
• Professional telephone etiquette for handling inquiries.

Responsibilities

• Handle customer enquiries via phone, email and chat regarding banking services.
• Process account updates, fund transfers and service requests securely.
• Provide timely resolutions and escalate complex issues when needed.
• Promote banking products and digital self-service tools.
• Maintain accurate customer records and follow procedures.
• Meet targets for call resolution and service quality.

Skills

Communication skills

Active listening

Customer service

Telephone etiquette

Shift work flexibility

Education

GCE O-Level or Diploma

Job description

About the role

We are looking for a customer-focused Customer Service Executive to handle customer enquiries and service requests related to banking products and services. The role involves providing professional support through phone, email, and chat while ensuring accuracy, security, and high service quality.

Customer Service Executive – Inbound & Outbound

Location: Singapore Shift: Afternoon shift & weekend shift

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer enquiries and service requests related to banking products and services. The role involves providing professional support through phone, email, and chat while ensuring accuracy, security, and high service quality.

Key Responsibilities

• Handle customer enquiries via phone, email, and chat regarding bank accounts, loans, credit cards, and other banking services.
• Process customer requests, including account updates, fund transfers, and service requests, accurately and securely.
• Provide timely resolutions and elevate complex issues to relevant teams when required.
• Promote relevant banking products, credit services, and digital self-service tools.
• Maintain accurate customer records and ensure compliance with banking procedures and service standards.
• Meet performance targets related to call resolution, service quality, productivity, and adherence.

Shift & Work Schedule

This role requires flexibility to work on afternoon shift including weekend,

PM Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotational basis.
• Typically includes one weekday off and one weekend off, based on the roster.
• Monthly shift allowances will be provided where applicable.

Requirements

• Minimum GCE O-Level or Diploma qualification.
• Good communication, active listening, and customer service skills.
• Professional telephone etiquette and the ability to handle customer enquiries effectively.
• Comfortable working on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is an advantage.
• Entry-level candidates with strong communication and customer service skills are welcome to apply.