CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Tagum; On-site; PHP 260,000 - 420,000; Full time

Job summary

PeopleStrong in the Philippines is seeking a customer-focused professional to support branch operations, handle day-to-day transactions, and promote products and services.

The role emphasizes building strong relationships with contacts and customers, cross-selling opportunities, and ensuring data accuracy and process adherence to drive branch growth.

Qualifications

• Handle day to day transactions and respond to customer inquiries with effective resolutions.
• Promote and maintain positive relations with all contacts, customers and potential customers; promote products and services.
• Consistently cross-sell and up-sell products at every opportunity.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers and potential customers. Promotes the products and services.
• Consistently cross-sells and Up-sells products at every opportunity.
• Handle day to day transactions and valuables. Maintain all data and records related to daily transactions.

Job description

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks:

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.