Customer Service Engineer

Integrated Micro-Electronics, Inc.; Laguna; On-site; PHP 335,000 - 469,000; Full time

Job summary

Integrated Micro-Electronics, Inc. in Laguna seeks a skilled Customer Service Engineer to be a key player in our supply chain. You will address customer questions about products, coordinate with suppliers, and provide on-site diagnostics to keep operations running smoothly.

The role requires a engineering degree (IE/ECE/EE/ME), SAP experience, and ability to schedule projects and manage BOMs. You will generate reports, communicate clearly with customers and internal teams, and contribute to

Qualifications

• Engineering degree in IE/ECE/EE/ME.
• Experience with SAP.
• Experience in scheduling and BOM creation.
• Ability to work with customers and suppliers.
• Knowledge of semiconductors and electronics manufacturing.

Responsibilities

• Provide technical support for products and field service issues.
• Complete on-site diagnostics and service calls.
• Generate problem and resolution reports.

Skills

SAP

Customer relations

Analytical

Attention to detail

Education

Bachelor's degree in Engineering (IE, ECE, EE, ME)

Job description

JoinOurDynamicSupplyChainTeamasanCustomerServiceEngineer!

WearelookingforaskilledCustomerServiceEngineertobeakeyplayerinourSupplyChainTeam.Thisroleofferstheopportunitytomakeasignificantimpactonourbusinesssystemsandoverallbusinesssuccess.

BasicFunction:

Customersupportengineersareresponsibleforaddressingthequestionsandconcernsofcustomersabouttheircompany'sproducts.Typically,thejobinvolvesaddressingtechnicalproblemsviatelephoneorinternetservices,andtheymayreceivefeedbackandsuggestionstorefertoothersintheirdepartment.

JobResponsibilities:

• Providetechnicalsupportforproducts-CSEfieldcallsabouttechnicalissueswithproductssuppliedbytheircompany.

• CompleteOn-SiteDiagnosticsandServiceCalls.

• GenerateProblemandResolutionReports.

Qualifications:

• GraduateofBachelor'sdegreeinEngineering(IE,ECE,EE,ME),orequivalent

• WithexperienceandknowledgeinSAP

• WithexperienceinprojectschedulingandBOMcreation

• CanworkdirectlywithCustomerandSupplier

• CustomerRelationsManagement

• Analyticalandwithattentiontodetails

• FamiliarwithsemiconductorsandElectronicsManufacturingIndustry