Customer Service & Documentation Specialist (Shipping Lines)

Private Advertiser; Metro Manila; Presencial; PHP 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Additional Leave Credits

Performance-based bonuses and merit.in

Free Meals and more

Descripción de la vacante

Private Advertiser is seeking a Customer Service & Documentation Specialist to manage customer inquiries, documentation, and coordination across logistics processes. You will handle bookings, Bills of Lading, pre-alerts, and weekly CS reports while maintaining accurate records for multiple principals.

The role requires a degree in logistics or related field and 2–5 years of experience in shipping or a similar sector.

Formación

• Bachelor’s degree in logistics/transportation or related field.
• 2–5 years’ experience in CS & documentation, preferably in shipping lines.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills; problem-solving abilities.

Responsabilidades

• Handle escalated customer inquiries requiring intervention.
• Assist in resolving customer problems with guidance and expertise.
• Manage booking, Bill of Lading prep, billing, pre-alert documents, weekly CS reports.
• Prepare consolidated vessel schedules for principals.
• Monitor container status and update clients on location, arrival, departure, BL numbers, and document irregularities.

Conocimientos

Strong communication

Problem-solving

Customer service

Documentation

Educación

Bachelor’s Degree in Logistics/Transportation or related field

Herramientas

Microsoft Office

Office equipment operation

Descripción del empleo

Primary Function:

Responsible in handling the customer service and documentation while also maintaining documentation related to customer interactions and processes. This role ensures excellent customer service and efficient operations.

Duties and Responsibilities:

1. Handles escalated customer inquiries and issues that requires intervention.
2. Assists in resolving customer problems, providing guidance and expertise.
3. Handles booking, Bill of Lading preparation, billings, pre-alert documents, weekly report and other CS and documentation matters.
4. Constantly update and prepare consolidated vessel schedule for different principals.
5. Constantly supervise and monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, departure, BL/House number, or with its irregularities on documents with the cargo itself, issuance of Bills of Lading, pre-alerts, and invoices.

Qualifications:

• Bachelor’s Degree in Logistics/transportation or related field.
• Minimum 2-5 years of experience as CS & Documentation preferably in a shipping lines

• Familiar with Microsoft Office (Word, Excel, PowerPoint etc.)
• Able to operate various kind of office equipment (telephone, printer, fax etc.)
• Knowledge of incoterms, billing requirements, import/export process and regulations exposed in logistics chain solution.
• Strong communication and interpersonal skills
• Excellent problem-solving abilities

Perks & Benefits:

• HMO
• Additional Leave Credits
• Performance-based bonuses and merit increases
• Free Meals and more