Customer Service & Dispatch Specialist (Night Shifts)

Bosch Philippines; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Clothing Allowance

Laundry Allowance

Rice Allowance

20% Night Differential

Day 1 HMO + 1 Free Dependent

Insurance Coverage (Life & Accident)

Vacation Leave Credits

Sick Leave Credits

Performance Bonus

Job summary

Bosch Philippines is seeking a Customer Service Specialist to handle inbound calls, dispatch roadside assistance, and support billing for a US account. The role requires strong communication, problem-solving skills, and the ability to work on-site with rotating night shifts.

Fresh graduates are welcome to apply, and a suite of allowances and insurance is provided. Responsibilities include customer interaction, service dispatch, administrative support, and payments processing.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred.
• Amenable to work on shifting schedule, especially at night, holidays, and on-site.
• Fresh Graduates are welcome to apply!

Responsibilities

• Customer interaction: handle inbound calls, answer questions about roadside assistance, coordinate with service providers.
• Service dispatch: process requests and monitor service delivery with a network of providers.
• Administrative support: maintain customer accounts and data entry to assist team.
• Billing and payments: calculate charges and handle billing inquiries.
• US Account: support for American customers.

Skills

Customer service

Communication

Problem-solving

Calm under pressure

Computer proficiency

Call center experience

Shift work

Fresh graduates welcome

Job description

Bosch Philippines is seeking a Customer Service Specialist to handle inbound calls, dispatch roadside assistance, and support billing for a US account. The role requires strong communication, problem-solving skills, and the ability to work on-site with rotating night shifts.

Fresh graduates are welcome to apply, and a suite of allowances and insurance is provided. Responsibilities include customer interaction, service dispatch, administrative support, and payments processing.