Customer Service Careers at TTEC Iloilo | PHP 36,700

TTEC; Iloilo City; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Health and wellness incentives

Tuition reimbursement

Paid time off (PTO)

Zusammenfassung

TTEC is hiring an onsite Customer Service Representative in Iloilo. The role centers on resolving escalated or complex customer calls, delivering accurate product information, and guiding customers to a positive outcome.

You’ll contribute to a culture recognized as a Great Place to Work in the Philippines. Ideal candidates have completed senior high school or college coursework and at least 3 months of BPO experience, with strong verbal and written communication skills and solid computer skills.

Qualifikationen

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Excellent verbal communication and business writing skills.
• Ability to recognize, apply, and explain product or service knowledge.
• Computer literacy and familiarity with standard software tools.

Aufgaben

• Handle escalated or complex customer calls with ownership and empathy.
• Respond to incoming customer communications and research solutions.
• Provide accurate information to resolve customer issues and improve satisfaction.

Kenntnisse

Verbal communication

Business writing

Product knowledge

Computer literacy

BPO experience

Ausbildung

Senior high school graduate or two years in college

Jobbeschreibung

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Iloilo, Monday to Friday from 9am to 5pm at Level 8, SM Strata Building A, Mandurriao, Iloilo City.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.