Join the TTEC Iloilo Team | CSR Vacancy | Telco Account | PHP 37,600

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 240,000 - 280,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

PTO

Inclusive culture

Job summary

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to handle inquiries and resolve issues onsite. You will be the frontline ambassador, delivering solutions with empathy and professionalism to ensure a positive customer experience.

The role requires minimal prior BPO experience (3 months), strong verbal and written communication, and basic computer skills. You will join a supportive team in a culturally inclusive environment that rewards

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience

Responsibilities

• Resolve escalated or complex calls from customers.
• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Customer service

Research skills

Education

Senior high school or two years in college

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.