Explore TTEC Iloilo Careers | CSR | Telco Voice Account | PHP 36,700

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 201,000 - 290,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Customer Service Representative to be onsite in Iloilo. You will handle escalated or complex customer calls with empathy, deliver timely resolutions, and contribute to a positive customer experience.

Responsibilities include answering customer inquiries, researching issues, and providing clear product or service guidance. The role requires basic education, BPO exposure, and strong communication skills.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers with clear, helpful guidance.
• Answer incoming communications from customers and research to resolve issues.

Skills

Verbal communication

Business writing

Computer skills

Education

Senior high school or some college

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.