Customer Service Associate

1840 & Company; Pasay; On-site; PHP 269,834 - 323,208; Full time

Benefits offered by this job

Insurance (HMO, Life and Personal Acc.

Leave Benefits

Medical Spending Account

Employee Assistance Program

Statutory government benefits

Job summary

1840 & Company is seeking a Customer Service Associate to join its global team in Manila. You will be the first point of contact for North America and UK customers, handling inquiries via phone, chat, and email and guiding customers toward resolution.

You will receive training and a complete equipment package. The role offers a full-time onsite position with opportunities to develop in a customer-centric environment and contribute to service excellence.

Qualifications

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

Responsibilities

• Handle calls and assist customers across shifts, with a minimum 40 hours weekly.
• Work on rotating schedules including graveyard shifts and weekends.
• Respond to orders, product questions, payments, and website guidance.
• Use tools to research solutions and communicate effectively.

Skills

Customer Satisfaction

Teamwork

Job description

About The Job

Role: Customer Service Associate (CSA) – Regular/ Permanent

Job Type: Permanent, Full-time, Onsite

Location: Harbor Drive Cor. Bay Shore 2033 Manila 1300

Our mission at Our Client is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.

What will you do as a Customer Service Associate?

As an Our Client Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

Job Details

• Employment Type: Full-Time Employee
• Department: Customer Service/Support
• Job Level: Intermediate
• Experience: 1 Years

Required Skills

• General Skills: Customer Satisfaction
• Soft Skills: Teamwork

Responsibilities

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customers’ needs, we implement periods in certain months during prime, peak and other critical working periods that will restrict lates, absences, approved leave, and time off. You will learn more about your exact schedule closer to your start date.

What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Our Client’s Customer Service team is that you don’t need past experiences in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a few benefits, including:

• Insurance (HMO, Life and Personal Accident Insurance, etc)
• Leave Benefits (Annual and Sick Leaves, Maternity and Parental Leaves, other paid time offs, etc)
• Medical Spending Account / Reimbursement
• Employee Assistance Program (counseling and referral services by telephone available 24 hours a day, 7 days a week)
• Statutory government benefits (i.e., SSS, PhilHealth and Pag IBIG)

Salary & Benefits

• Pay: Monthly, ₱ 26570.00 – 26570.00
• Benefits: Insurance, Leave Benefits, Medical Spending Account, Employee Assistance Program, Statutory government benefits
• Break: Paid, 60 mins

Additional Requirements

• Tech Requirements: Windows or Mac
• Language: English

About The Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.