Customer Service Associate | Growth, Training & Incentives

Metacom Careers; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary package + incentive

Comprehensive training provided

Career growth opportunities

Supportive team environment

Job summary

Metacom Careers in Iloilo is seeking an entry-level Customer Support professional to assist customers with enquiries and provide accurate information about our products and services.

You will resolve issues efficiently, maintain a high level of professionalism in all interactions, collaborate with team members to meet performance goals, and document customer interactions in our system for future reference. Comprehensive training and career growth opportunities are offered.

Qualifications

• High School Diploma required.
• Entry–level (0–2 years) experience.
• Proficient in English with excellent customer service.
• Strong problem-solving abilities.
• Team player with interpersonal skills.
• Ability to multitask and prioritise.

Responsibilities

• Assist customers with enquiries and provide accurate information regarding products and services.
• Resolve customer issues effectively and efficiently, ensuring a positive customer experience.
• Maintain a high level of professionalism in all interactions with customers.
• Collaborate with team members to meet performance goals and enhance customer satisfaction.
• Document customer interactions and feedback in the system for future reference.

Skills

English proficiency

Customer service

Problem solving

Education

High School Diploma

Job description

Metacom Careers in Iloilo is seeking an entry-level Customer Support professional to assist customers with enquiries and provide accurate information about our products and services.

You will resolve issues efficiently, maintain a high level of professionalism in all interactions, collaborate with team members to meet performance goals, and document customer interactions in our system for future reference. Comprehensive training and career growth opportunities are offered.