Customer Service Associate / CSA | Virtual Process | No BPO Experience Required

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

On-the-job training program

Competitive salary

Career progression opportunities

Health and wellness initiatives

Ongoing professional development

Supportive team environment

Employee recognition schemes

Flexible scheduling options

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives to join our Quezon City team at UP Technohub. This full-time role is suitable for those new to the BPO industry, as we provide comprehensive training and ongoing support.

As a CSR you will handle customer inquiries by phone, deliver accurate responses, document interactions, and follow established procedures. We value communication, empathy, problem-solving, and teamwork, with clear opportunities for progression.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with diverse customer personalities.
• Problem-solving mindset with the ability to think critically.
• Proficiency in using computer systems, keyboards, and basic software applications.
• Willingness to learn and adapt to new systems, processes, and procedures.
• Ability to work flexibly, including potential shifts outside standard business hours.
• Positive attitude, reliability, and commitment to quality service standards.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently whilst maintaining a positive and courteous demeanour.
• Process customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all customer communications.
• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement.
• Collaborating with team members and supervisors to meet departmental targets and objectives.
• Maintaining confidentiality and handling sensitive customer information with integrity.

Skills

Communication skills

Listening skills

Empathy

Problem solving

Computer proficiency

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma

Job description

About us

StaffSmart Outsourcing is a leading customer service outsourcing provider committed to delivering exceptional support solutions to businesses across diverse industries. We pride ourselves on building a culture of excellence, innovation, and employee development. Our mission is to empower our team members with the tools, training, and opportunities they need to succeed whilst maintaining the highest standards of customer satisfaction for our clients.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in UP Technohub, Quezon City. This is a full-time position that offers an exciting opportunity for individuals new to the business process outsourcing (BPO) industry. No previous BPO experience is required, as we provide comprehensive training and support to all successful candidates.

Key responsibilities

As a Customer Service Representative, your primary duties will include:

• Handling inbound and outbound customer inquiries via phone call


• Providing accurate, timely, and professional responses to customer questions and concerns


• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour


• Processing customer transactions, orders, and requests in accordance with established procedures


• Documenting all customer interactions in the company's systems with accuracy and attention to detail


• Following company policies, quality standards, and brand guidelines in all customer communications


• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement


• Collaborating with team members and supervisors to meet departmental targets and objectives


• Maintaining confidentiality and handling sensitive customer information with integrity

What we're looking for

To excel in this role, you should possess the following skills, qualifications, and experience:

• High school diploma or equivalent qualification as a minimum educational requirement


• Strong communication skills, both written and verbal, with the ability to articulate clearly and professionally


• Excellent listening and comprehension abilities to understand customer needs effectively


• Patience and empathy when dealing with diverse customer personalities and challenging situations


• Problem-solving mindset with the ability to think critically and find appropriate solutions


• Proficiency in using computer systems, keyboards, and basic software applications


• Willingness to learn and adapt to new systems, processes, and procedures


• Ability to work flexibly, including potential shifts outside standard business hours


• Positive attitude, reliability, and commitment to maintaining quality service standards

What we offer

We are committed to supporting the professional growth and wellbeing of our team members. Our key benefits include:

• Comprehensive on-the-job training program designed specifically for individuals new to the industry


• Competitive salary and performance-based incentives


• Career progression opportunities within our expanding organization


• Health and wellness initiatives to support your physical and mental wellbeing


• Access to ongoing professional development and skills enhancement programmes


• Supportive team environment with experienced mentors and supervisors


• Employee recognition schemes celebrating outstanding performance and contributions


• Flexible scheduling options to accommodate your lifestyle needs