Customer Service Associate (CSA)

Development Bank of the Philippines; Metro Manila; On-site; PHP 150,000 - 210,000; Full time

Job summary

The Development Bank of the Philippines is seeking a Customer Service Associate at a provincial branch to process and service bank deposit products and to respond to client queries. The role emphasizes accuracy in cash handling and compliance with bank policies.

Responsibilities include over-the-counter cash transactions, posting and filing of teller slips in Peso transactions, verification of currency notes and IDs, and daily reporting and reconciliation of Peso activity to ensure proper

Qualifications

• Work Experience: 1 year of relevant experience
• Training: 8 hours of relevant training
• Eligibility: Career Service Professional for Second Level Positions/ PD 907 (Honor Graduate Eligibility) / RA1080

Responsibilities

• Process over-the-counter transactions for PHP cash deposit and withdrawals according to bank's policies and procedures.
• Ensure updated scanning of posting medias and proper filing of all approved teller's blotter and deposit/withdrawal slips in Peso currency transactions daily.
• Verify authenticity of notes, validity of checks and identification documents presented for Peso transactions.
• Sorting of unfit Peso notes for turn-over to the Cashier.
• Reporting of daily PHP transactions to MLD-ODC, filing of Incident Reports thru EOLMM; and
• Verifies and reconciles all Peso transactions for the day as against teller's blotter report.

Job description

CUSTOMER SERVICE ASSOCIATE (PROVINCIAL BRANCH)

About the job

The Customer Service Associate is responsible in processing and servicing of bank deposit products and other services likewise attending to client queries.

Responsibilities:

• Process over-the-counter transactions for PHP cash deposit and withdrawals accordance with bank's policies and procedures;
• Ensure updated scanning of posting medias and proper filing of all approved teller's blotter and deposit/withdrawal slips in Peso currency transactions daily;
• Verify authenticity of notes, validity of checks and identification documents presented for Peso transactions;
• Sorting of unfit Peso notes for turn-over to the Cashier;
• Reporting of daily PHP transactions to MLD-ODC, filing of Incident Reports thru EOLMM; and
• Verifies and reconciles all Peso transactions for the day as against teller's blotter report.

Qualifications:

Work Experience: 1 year of relevant experience

Training: 8 hours of relevant training

Eligibility: Career Service Professional for Second Level Positions/ PD 907 (Honor Graduate Eligibility) / RA1080