BANK TELLER

Bank of the Philippine Islands (BPI); Manila; Sur place; PHP 240 000 - 300 000; Plein temps

Résumé du poste

Bank of the Philippine Islands (BPI) is looking for a Customer Sales and Service Associate to handle both financial and non-financial customer transactions at Alabang, Muntinlupa City branch. The role involves deposits, withdrawals, account opening, and cross-selling bank products to customers.

The CSSA will ensure KYC compliance, provide excellent customer service, and support branch sales targets while maintaining security and operational standards.

Qualifications

• Experience in handling customer transactions and inquiries.
• Ability to explain bank products and services clearly.
• Attention to accuracy and compliance in processing transactions.

Responsabilités

• Process over-the-counter banking transactions accurately and efficiently.
• Perform end-of-day balancing of own transactions and reconcile discrepancies.
• Cross-sell products to Personal Banking customers and CRM leads.
• On-board clients to digital channels and document customer information.

Connaissances

Customer service

Cash handling

Cross-selling

Relationship building

Description du poste

Job Description

Group Company: BANK OF THE PHILIPPINE ISLANDS

Designation: CUSTOMER SALES AND SERVICE ASSOCIATE

Office Location: ALABANG MUNTINLUPA CITY (BRANCH)

Position description: The Customer Sales and Service Associate (CSSA) handles both financial and non-financial customer transactions, such as: deposits, withdrawals, check payments, bills payments, fund transfers, account opening, file maintenance and other auxiliary services. The CSSA is also tasked to offer and cross-sell bank products and services to customers.

Primary Responsibilities

• Transaction Processing - Provides fast and accurate delivery of banking transactions and services
  • 1.1. Processes over-the-counter transactions, such as: cash and check deposits, withdrawals, encashment/check payments, bills payments and miscellaneous/sundry transactions
  • 1.2. Processes auxiliary transactions such as but not limited to: foreign exchange, sale of manager's check and demand draft, remittance, bills purchase, debit card and checkbook requests, bank certification and bank statement requests, check-free enrollment, stop payment order, etc
  • 1.3. Maintains working supply of cash within the prescribed limit and accountable forms
  • 1.4. Performs end-of-day balancing of own transactions including issued accountable forms
  • 1.5. Processes opening of accounts and ensures only one customer RM record is used
  • 1.6. Conducts KYC (Know Your Customer); Explains clearly the terms and conditions to customers
  • 1.7. Ensures all KYC and transaction documents are complete, scanned and properly safe kept/ filed; Scans signature cards, transaction documents, etc. and prepares KYC documents for sending to scanning center
  • 1.8. Proactively asks clients to update their customer contact information and/or bank records, as applicable
  • 1.9. Handles request for amendments/updating of customer's bank records
  • 1.10. Secures proper approval for transactions beyond authority limit
  • 1.11. Conducts enhanced due diligence (EDD) on customer transactions, as applicable
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations consistent with internal policies, procedures, standards and regulatory requirements
  • 2.1. Conducts end-of-day balancing of cash and immediately reports any discrepancy
  • 2.2. Performs assigned custodianship functions; Acts as secondary/alternate custodian of cash and other accountable items, as designated
  • 2.3. Safeguards own passwords and assigned keys at all times
  • 2.4. Informs clients of their returned checks and asks for disposition
  • 2.5. Prepares warning, collection and closing letters to clients with improperly handled accounts
  • 2.6. Prepares outgoing mail/pouch for dispatch
  • 2.7. Processes payment of branch expenses
  • 2.8. Ensures upkeep of workstation and branch premises
  • 2.9. Adheres to security, safety and health protocols (e.g. social distancing, etc.)
  • 2.10. Acts as contingent C-signor in the system, upon approval of the Area Business Director (applicable to CSSA with at least a job level B)
• Customer Service and Sales - Ensures consistent and timely delivery of services to customers; Supports the branch in attaining sales and revenue targets
  • 3.1. Attends promptly to customer transactions, inquiries and requests, and provides customer feedback
  • 3.2. Performs cross-selling to a defined list of Personal Banking customers and leads from Customer Relationship Marketing (CRM) programs
  • 3.3. Conducts call-outs and engages walk-in customers
  • 3.4. Encodes in all available reporting tools to document the results of client conversations
  • 3.5. On-boards clients to and promotes usage of digital channels
• Performs other functions that may be assigned from time to time