Customer Service Associate

DP World; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading logistics firm based in Manila is seeking a candidate responsible for client coordination and documentation related to shipments. The ideal applicant will have a Bachelor's degree in Customs Administration or Logistics and experience in customer service within freight forwarding. Key responsibilities include managing bookings and coordinating with vendors. This role offers an opportunity to grow within a global firm focused on supply chain solutions.

Qualifications

• Bachelor's degree required in Customs Administration or Logistics.
• Experience in customer service role in freight forwarding.
• Knowledge of shipment documentation and coordination required.

Responsibilities

• Manage bookings and monitor shipments from departure to arrival.
• Coordinate with vendors, carriers, and brokers.
• Ensure timely return of empty containers for imports.

Skills

Client coordination

Good interpersonal skills

Documentation monitoring

Proficient in MS Office

Education

Bachelor’s degree in Customs Administration or Logistics

Job description

The person is responsible to handle client coordination, documentation of government requirements and monitoring of shipments.

Key Accountabilities

• Booking management, handling, monitoring, and updating to customer.
• Handling of day‑to‑day bookings (import/export/customs clearance, local transfers, domestic/inter‑island and triangular), updates, and monitoring of shipments from point of departure until arrival at destination.
• Monitors the execution of shipments.
• Coordinate to DP World vendors (carriers, co‑loaders, brokers, trucking team).
• Monitor on time return of containers (empty) for import.
• On time sending of pre alerts
• Filling of manifest (inbound shipments)

Qualifications, Skills and Experience s

• Bachelor’s degree in Custom Administration or Logistics
• With experience as customer service assistant/ staff in any freight forwarding company
• Knowledgeable in client coordination, documentation and monitoring of shipments
• With good interpersonal skills
• Proficient in MS Office

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world‑wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end‑to‑to‑end supply chain solutions - to connect the region to the rest of the world.