Customer Service Associate

Rizal Microbank Inc. - A Thrift Bank of RCBC; Catarman; On-site; PHP 180,000 - 240,000; Full time

Job summary

Rizal Microbank Inc. - A Thrift Bank of RCBC in the Philippines is seeking a CSA to support branch-lite operations. You will gather loan documents, collect client information, and perform clerical tasks in coordination with the Makati Head Office Accounting Assistant.

This role emphasizes administrative support, accuracy, and strong customer service to ensure smooth loan processing and record-keeping within the branch network.

Qualifications

• College graduate of any business-related course.
• Has a good customer service.
• People oriented with strong interpersonal, communication and analytical skills.
• Attention to detail and high level of accuracy.
• Resourceful and well organized.

Responsibilities

• Provide administrative support to ensure that operations are maintained in an effective, up-to-date and accurate manner.
• Process loans-related transactions of branch lite offices.
• Monitoring & safekeeping of documents, Bank property by the Accounting Head and General Accounting Corporate Unit Head.

Skills

Customer service

People oriented

Interpersonal skills

Communication skills

Analytical thinking

Attention to detail

Organized

Resourceful

Education

Business-related degree

Job description

Qualifications:

• College graduate of any business-related course


• Has a good customer service


• People Oriented, has good interpersonal skills, communication skills and analytical


• Attention to detail and high level of accuracy


• Resourceful and well organized

Job Responsibilities:

• Provide administrative support to ensure that operations are maintained in an effective, up to date and accurate manner.


• Process loans-related transactions of branch lite offices.


• Monitoring & safekeeping of documents, Bank property by the Accounting Head and General Accounting Corporate Unit Head.

The CSA provides administrative and clerical support to the branch-lite unit of the bank. They obtain loan documents, collect client information and are responsible for various related tasks in the loan process in coordination with the Makati Head Office Accounting Assistant.