Customer Service Assistant | Nuvali

The SM Store (SM Mart Inc.); Santa Rosa; On-site; PHP 279,000 - 424,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Santa Rosa, Laguna is seeking a Customer Service Associate to support daily retail operations. You will operate the POS machine and in-house software, handle merchandise returns or exchanges, and assist customers with inquiries while ensuring a smooth checkout experience.

Responsibilities include monitoring inventory of supplies, maintaining the CS area, and supporting gift wrap and package counter tasks as needed.

Qualifications

• Bachelor’s Degree or college level with experience.
• Experience in customer service is preferred.

Responsibilities

• Operate POS Machine and In-House Software
• Record merchandise return and handle customer inquiry
• Monitor Inventory of Supplies and Maintenance of Tool
• Maintain and Upkeep of Customer Service (CS) Area

Skills

Customer service

POS operation

Education

Bachelor's degree or college level with experience

Tools

POS machine

In-House Software

Job description

Responsible in attending and handling customer transactions on merchandise return/exchange, SM Advantage Card process, package counter deposited items, pick up counter parcels, gift wrapping items, gift delivery service and Item Left by Customer (ILC).

Responsibilities:

• Operate POS Machine and In-House Software

• Record merchandise return and handle customer inquiry

• Monitor Inventory of Supplies and Maintenance of Tool

• Maintain and Upkeep of Customer Service (CS) Area

Qualifications:

• Bachelor’s Degree or College level with experience