Customer Service Assistant - Davao

Filinvest Land Inc.; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Filinvest Land Inc. is seeking a Customer Service Associate to be the frontline face for walk-in clients, buyers, homeowners and brokers.

You will manage front desk reception, handle in-person, email and call inquiries, and ensure timely service requests are resolved. The role includes processing documents, supporting post-sale requests, and maintaining SLA-compliant response times while coordinating with other departments as needed.

Qualifications

• 1–2 years in customer service, front desk, hotel reception or real estate property management.
• Strong verbal and written communication; active listening and conflict resolution.
• Professional presence with excellent interpersonal skills and composure.
• Familiarity with CALM, Salesforce, SAP or internal property software.

Responsibilities

• Greet visiting clients, log visitors, and manage front desk operations.
• Address walk-in inquiries about property details, units, turnover, payments, and account status.
• Receive, verify, and log contracts, buyer information sheets, and service requests.
• Assist homeowners with post-sale requests (modifications, title transfers, occupancy permits).
• Ensure quick response times and SLA-compliant handling of tickets.
• Coordinate with other units/departments to resolve customer concerns; escalate when needed.
• Maintain accurate interaction summaries and logs in CALM system.

Skills

Customer service

Communication

Professional presence

Technical proficiency

Product knowledge

Education

Business/Real Estate/Hospitality degree

Tools

CALM

Salesforce

SAP

Property software

Job description

Job Summary

A Customer Service Associate (CSA) for walk-in clients serves as the primary face of the company for visitors, property buyers, existing homeowners, and brokers or sellers. The core focus is delivering front-line operational support, managing in-person inquiries, email and call inquiries, and resolving post-sales service requests efficiently.

Duties and Responsibilities

Client Reception & Front Desk Management: Greet visiting clients, property buyers, and real estate brokers warmly. Manage visitors log and coordinate appointment arrivals.

In-Person, Email and Call Inquiry Resolution: Address walk-in queries regarding property details, available units, turnover schedules, payment terms, account balances and status, and provide first-contact resolution to customers whenever possible

Document Processing & Intake: Receive, verify, and log contract, product and turnover documents, buyer information sheets, signed contracts, and service request forms.

Post-Sales Customer Support: Assist homeowners with requests regarding home modifications, title transfers, deed of absolute sale updates, occupancy permits, and utility turn-on procedures.

Service Level Agreement (SLA) Compliance: Maintain strict response turnarounds for logged walk-in tickets and ensure proper queue management to keep waiting times minimal.

Cross-Departmental Coordination: Organize coordination to other units or departments in order to assist customer concerns accurately. Escalate complex issues—such as billing, financing, and contract adjustments, construction defects, or title delays to project development, finance, or legal teams.

Record Maintenance: Input and maintain an accurate interaction summaries (100% accurate account log of all accounts handled or interactions), visitor logs, and action items into the company's Customer Account Log Module (CALM) system.

Technical Competencies and Skills

Experience: 1-2 yrs of proven background in customer service-hotel reception-front office-or real estate property management., Communication: High proficiency in verbal and writing communication-active listening and conflict resolution with upset or demanding clients., Professional Presence: Excellent interpersonal skills-professional grooming-and strong situational composure., Technical Proficiency: Familiarity with software platforms (e.g: CALM-Salesforce-SAP-or internal property software) and basic administrative applications., Product Knowledge: Ability to quickly learn property developments-developer policies-developer process flows-and basic property turnover procedures.

Education, Trainings and Licenses Required

Business Management or Real Estate Management or Hospitality graduate or a graduate of any business related course.