Customer Service Assistant

Luxasia, Inc.; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

LUXASIA in Manila is seeking a motivated Order Management Specialist to ensure timely and accurate order fulfillment across brands, manage stock deployment, and maintain precise system transactions.

You will collaborate with Sales and Warehouse, monitor stock levels and out-of-stock items, and generate reports to support replenishment planning. A Bachelor’s in business or supply chain with at least 2 years’ experience is preferred.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• At least 2 year of experience in Customer Service, Order Management, Supply Chain, or a related function.
• Strong analytical skills with high attention to detail.
• Good problem-solving, judgment, and decision-making abilities.
• Customer-focused with excellent coordination and communication skills.
• Proficient in Microsoft Office applications, particularly Excel, with strong data entry and reporting skills.
• Able to work effectively in a fast-paced environment and manage multiple priorities.

Responsibilities

• Execute the end-to-end order management process in accordance with established procedures for all assigned brands.
• Develop and implement new order management processes to support newly acquired brands, as required.
• Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.
• Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.
• Monitor out-of-stock (OOS) items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.
• Timely and accurate preparation of outright service level report.
• Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.
• Process outright customer orders and coordinate delivery schedules with the Warehouse to minimize purchase order cancellations.
• In-charge with other administrative tasks such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
• Facilitate the quarterly pullout of non-moving stocks from consignment stores by providing inventory reports and coordinating with the Sales team.
• Support internal audit activities by reviewing and validating compliance with key warehouse processes.
• Perform other duties and responsibilities as assigned by management

Skills

Analytical skills

Problem-solving

Communication

Coordination

Excel

Data entry

Attention to detail

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Tools

Microsoft Office

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

#LI-RO1

Position Purpose

To support the order management process by ensuring timely and accurate order fulfillment, stock deployment, and inventory management. The role is responsible for stock allocation based on stockholding analysis, processing sales and marketing requests, coordinating deliveries, and maintaining accurate system transactions and reports. It also provides timely analysis of out-of-stock (OOS) items to support replenishment planning and improve product availability.

Description of Duties

• Execute the end-to-end order management process in accordance with established procedures for all assigned brands.
• Develop and implement new order management processes to support newly acquired brands, as required.
• Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.
• Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.
• Monitor out-of-stock (OOS) items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.
• Timely and accurate preparation of outright service level report.
• Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.
• Process outright customer orders and coordinate delivery schedules with the Warehouse to minimize purchase order cancellations.
• In-charge with other administrative tasks such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
• Facilitate the quarterly pullout of non-moving stocks from consignment stores by providing inventory reports and coordinating with the Sales team.
• Support internal audit activities by reviewing and validating compliance with key warehouse processes.
• Perform other duties and responsibilities as assigned by management

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• At least 2 year of experience in Customer Service, Order Management, Supply Chain, or a related function.
• Strong analytical skills with high attention to detail.
• Good problem-solving, judgment, and decision-making abilities.
• Customer-focused with excellent coordination and communication skills.
• Proficient in Microsoft Office applications, particularly Excel, with strong data entry and reporting skills.
• Able to work effectively in a fast-paced environment and manage multiple priorities.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

We regret to inform you that only shortlisted candidates will be contacted.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.