Customer Service Agent

AIPI Acquire Intelligence Philippines Inc.; Pasig; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Zusammenfassung

Acquire Intelligence Philippines Inc. is seeking a proactive Customer Support Specialist to handle inquiries via chat, guide service activation, and assist with basic technical support.

You will troubleshoot routine connectivity issues, educate customers on features, and ensure interactions are accurately documented in our system. The role is based in Metro Manila, Philippines, with opportunities to grow within a global outsourcer known for its award-winning teams and comprehensive

Aufgaben

• Respond promptly to customer inquiries via chat following standard scripts and procedures.
• Identify and assess customers' needs to ensure timely resolution of routine issues.
• Provide accurate information regarding products, services, billing, and basic technical support.
• Troubleshoot routine connectivity issues, equipment problems, and service interruptions for first-call resolution.
• Educate customers on the features and benefits of products and services; stay informed on standard offerings.
• Ensure all customer interactions and activities are accurately recorded in the system.

Jobbeschreibung

Customer Support and Issue Resolution:

Respond promptly to customer inquiries via chat, following standard scripts and procedures. Identify and assess customers' needs to ensure timely resolution of routine issues. Provide accurate information regarding products, services, billing, and basic technical support. Troubleshoot routine connectivity issues, equipment problems, and service interruptions, aiming for first-call resolution. Ensure all customer interactions and activities are accurately recorded in the system.

Service Provisioning and Activation:

Assist customers with basic new service setup, including account creation, service activation, and equipment installation. Guide customers through the standard process of upgrading or modifying services based on their needs.

Billing and Account Management:

Handle routine billing inquiries, process payments, and ensure accurate billing adjustments. Update customer accounts with standard information and service changes as needed. Monitor customers' accounts for overdue payments and initiate follow-up actions as per company policies.

Technical Support and Troubleshooting:

Diagnose and resolve basic technical issues related to internet connectivity and equipment setup. Escalate complex technical issues or problems that require higher-tier support. Provide clear and concise instructions to customers for troubleshooting steps or self-service options.

Customer Education and Product Knowledge:

Educate customers on the features and benefits of products and services. Stay informed on standard product offerings and updates to better assist customers.

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of big business. We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/