Customer Sales Representative - Supervisor

Grand Majesty Pharmaceutical Inc.; Cebu City; On-site; PHP 480,000 - 820,000; Full time

Job summary

Grand Majesty Pharmaceutical Inc. in Cebu City is seeking a Customer Service Team Lead to manage the full order-to-invoice cycle, from order encoding to invoicing and billing. You will supervise CSR, Encoder, Invoicing, and Biller teams and coach future leaders.

The role emphasizes accuracy, timely processing, collaboration with Sales Admin, Logistics, Warehouse, and Accounting, plus designing training and preparing performance reports.

Qualifications

• Bachelor's degree in business/related field.
• 3+ years in customer service or sales admin with 1+ year in supervision.
• Pharma/FMCG distribution experience is a plus.
• Proficient in MS Office and ERP/sales order systems.
• Comfortable using AI tools for reports and templates.

Responsibilities

• Lead CSR, Encoder, Invoicing, and Biller teams; manage schedules and performance.
• Oversee order processing from encoding to invoicing and billing.
• Handle escalated customer concerns with Logistics, Warehouse, and Accounting.
• Align CSR–TSR on sales targets, promos, and commitments.
• Design and conduct technical and leadership training for the team.
• Coach team monthly and identify high-potential staff for succession.
• Prepare reports on performance, training, and process improvements.

Skills

Leadership

Customer service

MS Office

ERP systems

AI tools

Education

Bachelor's degree

Tools

MS Office

ERP or order systems

Job description

About the role

Lead the Customer Service Team and, together with Sales Admin, manage the full order-to-invoice process — from order encoding to invoicing and billing. You'll ensure orders are processed accurately and on time, support CSR–TSR partnerships, and build the next generation of team leaders through coaching and training.

Key responsibilities

• Supervise the CSR, Encoder, Invoicing, and Biller teams — schedules, performance, and daily operations
• Oversee order processing from encoding to invoicing to billing, ensuring accuracy and turnaround targets are met
• Handle escalated customer concerns and coordinate with Logistics, Warehouse, and Accounting
• Support CSR–TSR alignment on sales targets, promos, and customer commitments
• Design and conduct technical and leadership training for the team
• Coach team members monthly and identify high-potential staff for succession
• Prepare reports on performance, training, and process improvements

About you

• Bachelor's degree in Business Administration, Management, Marketing, Pharmacy, or related field
• At least 3 years of experience in customer service, order processing, or sales admin, with 1+ year in a supervisory role
• Pharma, FMCG, or distribution/wholesale experience is a plus
• Proficient in MS Office (especially Excel); familiar with ERP or sales order systems
• Comfortable using AI tools (e.g., ChatGPT, Claude, Copilot) for daily tasks like reports and templates
• Strong leadership, coaching, and communication skills
• Good under pressure, detail-oriented, and customer-focused