CUSTOMER SALES AND SERVICE ASSOCIATE

Bank of the Philippine Islands (BPI); Navotas; Presencial; PHP 223 000 - 290 000; Tempo integral

Resumo da oferta

BANK OF THE PHILIPPINE ISLANDS in Navotas is seeking a Customer Sales and Service Associate to handle a range of financial and non-financial customer transactions, including deposits, withdrawals, check payments, bills payments, fund transfers and account opening. You will also cross-sell bank products and services while maintaining accurate records and complying with KYC processes.

The role emphasizes accurate cash handling, end-of-day balancing, and proactive customer service, with

Responsabilidades

• Transaction Processing – Provides fast and accurate delivery of banking transactions.
• Over-the-counter transactions: cash and check deposits, withdrawals, encashment, bill payments and sundry transactions.
• Auxiliary transactions: foreign exchange, manager's checks, remittance, debit cards and checkbook requests, bank statements and other requests.
• Conducts KYC and explains terms and conditions to customers; ensures documents are complete and safekept.
• Proactively updates customer contact information and bank records; handles amendments.
• Secures approvals for transactions beyond authority; conducts enhanced due diligence when applicable.
• Maintains branch operations and risk controls; balances cash and reports discrepancies.
• On-boards clients to digital channels and supports cross-selling to Personal Banking customers.
• Performs customer call-outs and engagement with walk-in customers; documents conversations.
• Performs other functions as assigned from time to time.

Descrição da oferta de emprego

Group Company: BANK OF THE PHILIPPINE ISLANDS

Designation: CUSTOMER SALES AND SERVICE ASSOCIATE

Office Location:

Position description: The Customer Sales and Service Associate (CSSA) handles both financial and non-financial customer transactions, such as: deposits, withdrawals, check payments, bills payments, fund transfers, account opening, file maintenance and other auxiliary services. The CSSA is also tasked to offer and cross-sell bank products and services to customers.

Primary Responsibilities:

• 1. Transaction Processing – Provides fast and accurate delivery of banking transactionsand services1.1. Processes over-the-counter transactions, such as: cash and check deposits,withdrawals, encashment/check payments, bills payments and miscellaneous/sundrytransactions1.2. Processes auxiliary transactions such as but not limited to: foreign exchange, sale ofmanager’s check and demand draft, remittance, bills purchase, debit card andcheckbook requests, bank certification and bank statement requests, check-freeenrollment, stop payment order, etc1.3. Maintains working supply of cash within the prescribed limit and accountable forms1.4. Performs end-of-day balancing of own transactions including issued accountable forms1.5. Processes opening of accounts and ensures only one customer RM record is used1.6. Conducts KYC (Know Your Customer); Explains clearly the terms and conditions tocustomers1.7. Ensures all KYC and transaction documents are complete, scanned and properly safekept/ filed; Scans signature cards, transaction documents, etc. and prepares KYCdocuments for sending to scanning center1.8. Proactively asks clients to update their customer contact information and/or bankrecords, as applicable1.9. Handles request for amendments/updating of customer's bank records1.10. Secures proper approval for transactions beyond authority limit1.11. Conducts enhanced due diligence (EDD) on customer transactions, as applicable2. Operations, Control and Risk Management - Maintains an acceptable level of branchoperations consistent with internal policies, procedures, standards and regulatoryrequirements2.1. Conducts end-of-day balancing of cash and immediately reports any discrepancy2.2. Performs assigned custodianship functions; Acts as secondary/alternate custodian ofcash and other accountable items, as designated2.3. Safeguards own passwords and assigned keys at all times2.4. Informs clients of their returned checks and asks for disposition2.5. Prepares warning, collection and closing letters to clients with improperly handledaccounts2.6. Prepares outgoing mail/pouch for dispatch2.7. Processes payment of branch expenses2.8. Ensures upkeep of workstation and branch premises2.9. Adheres to security, safety and health protocols (e.g. social distancing, etc.)2.10. Acts as contingent C-signor in the system, upon approval of the Area Business Director (applicable to CSSA with at least a job level B)3. Customer Service and Sales - Ensures consistent and timely delivery of services tocustomers; Supports the branch in attaining sales and revenue targets3.1. Attends promptly to customer transactions, inquiries and requests, and providescustomer feedback3.2. Performs cross-selling to a defined list of Personal Banking customers and leads fromCustomer Relationship Marketing (CRM) programs3.3. Conducts call-outs and engages walk-in customers3.4. Encodes in all available reporting tools to document the results of client conversations3.5. On-boards clients to and promotes usage of digital channels4. Performs other functions that may be assigned from time to time