Customer Relationship Manager

Birla Carbon; Hinoba-an; On-site; PHP 400,000 - 700,000; Full time

Job summary

Aditya Birla Group seeks a Customer Relationship Manager to drive sales and collection targets in the cement sector within their assigned area. The role emphasizes gathering market information, building client relationships, and contributing to project planning and execution with cross-functional teams.

The position requires strong sales and marketing skills, with frequent site visits to engage project managers and local agencies. SAP customer data handling is part of the responsibilities.

Qualifications

• Achieve sales and collection targets in assigned area.
• Collect market information to support business decisions.
• Interact with customers and local officials to gather pricing and incentive data.

Responsibilities

• Develop a priority list of market opportunities to explore in their market.
• Develop competitive proposals and presentations for potential clients in retail and medium projects.
• Interact with customers and local officials to collect information regarding prices, incentives, discounts etc.
• Visit sites frequently to meet site in-charge, project managers, influencers and agencies during planning and execution to build rapport.

Skills

Sales

Customer relationship

Market analysis

SAP

Tools

SAP

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager

Designation :

Organization : Cement

Job Description:

Job Purpose

Achieve sales & collection targets and collect market information in his assigned area.

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Business Development

• Develop a priority list of market opportunities to explore in their respective market
• Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

KRA2 Customer Management

• Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA3 Industry Analysis

• Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA4 Order Planning & Scheduling

• Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

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