Customer Relationship Management

Ivoclar; Carmen; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Global, purpose-driven company

Hybrid set-up

Learning and development tailored to成长

Attractive benefits

Job summary

Ivoclar is seeking a Customer Relations Management Associate to support CRM data integrity, pricing, and account maintenance across SAP and Salesforce platforms.

You will manage customer master data, territories, and commission tables while ensuring accurate reporting and operational efficiency. The role requires SAP-ERP experience, advanced Excel/Word skills, and strong communication within cross-functional teams.

Qualifications

• Bachelor's degree or equivalent in a business-related field.
• At least 2 years in a BPO or CRM, order management, or operations role.
• Experience with CRM platforms such as Salesforce or SAP.
• Strong SAP-ERP knowledge and solid Excel/Word skills.
• Excellent written and verbal communication; ability to work with cross-functional teams.

Responsibilities

• Create, maintain, and update customer accounts, pricing, and sales data in CRM and SAP.
• Manage customer master data, sales territories, commission tables, and accounts.
• Support customer setup, archiving, merging, and ongoing data maintenance in Salesforce.
• Process pricing updates, promotions, rebates, royalties, and related reporting.
• Coordinate data transfers and support commission processing activities.
• Maintain accurate customer lists for sales and marketing teams.
• Serve as a SAP Power User, providing process support and guidance.
• Assist with SAP Business Warehouse setup and training activities.
• Identify process improvements and support documentation and compliance requirements.
• Partner with cross-functional teams to ensure efficient CRM operations.

Skills

Excel

Word

Communication

Analytical

Cross-functional teams

Education

Bachelor's degree in Business or related field

Tools

Salesforce

SAP

Job description

Customer Relations Management Associate

Here you can insert your job specific intro text.

Your role

• Create, maintain, and update customer accounts, pricing information, and sales-related data within CRM and SAP systems.
• Manage customer master data, sales territories, commission tables, and account records.
• Support customer account setup, archiving, merging, and ongoing data maintenance in Salesforce.
• Process pricing updates, promotions, rebates, royalties, and related reporting activities.
• Coordinate data transfers and support commission processing activities.
• Maintain accurate customer lists and business records for sales and marketing teams.
• Serve as a SAP Power User, providing process support, troubleshooting, and guidance to colleagues.
• Assist with SAP Business Warehouse setup, user support, and training activities.
• Identify process improvement opportunities and support documentation and compliance requirements.
• Partner with cross-functional teams to ensure efficient and accurate CRM operations.

Your profile

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• At least 2 years of experience in a BPO, customer service, CRM, order management, or business operations environment.
• Experience working with CRM platforms, such as Salesforce, SAP, or similar business systems.
• Strong SAP-ERP knowledge and experience supporting business processes.
• Advanced Microsoft Excel and Microsoft Word skills.Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.

What we offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid set-up