Customer Care Associate

NTT DATA, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

NTT DATA, Inc. is seeking a Digital Customer Service Representative to greet customers as a friendly brand ambassador. The role involves handling inquiries, complaints, and requests with care from a contact point across channels.

You will input data, update call histories, and ensure timely resolution with confidentiality and professionalism. The position requires strong communication skills, a passion for customer satisfaction, and the ability to work flexible shifts within an on-site

Qualifications

• Passion for customer satisfaction and strong communication are essential.
• Experience in customer service is preferred.
• Must be able to handle queries professionally and discreetly.
• Ability to learn product information quickly and accurately.
• Strong written and verbal English skills required.

Responsibilities

• Deliver first class service by assessing customer needs and offering appropriate solutions.
• Respond to inquiries and complaints with a professional approach.
• Handle complex inquiries with accurate, informed responses.
• Document interactions and update call history and fulfillment details.
• Stay current on program and product information through continuous learning.

Skills

Customer service

English proficiency

Communication skills

Change management

Learning agility

PC skills

Team player

Tact & diplomacy

Complaint resolution

Shift flexibility

Tools

PC basics

Job description

Job Description

\"Position Overview:\"

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.


• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.


• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.


• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.


• Remain current on program and product information by being committed to continuous learning.


• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.


• English


• Interactive customer service environment required.


• Related experience in the food and/or retail industry considered an asset.


• Strong and developed oral and written communication skills, including typing, spelling, and grammar.


• Demonstrated ability to implement change efforts.


• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.


• Advanced knowledge of PCs and familiarity with system navigation.


• Positive attitude and demonstrated ability to get along with others.


• Professional, empathetic, and naturally caring conversational style.


• Display tact and diplomacy in handling all levels of customer interaction.


• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.


• Ability to work all required shifts.