Customer Relationship Management Manager – Real Estate

Our Clients; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Our Clients in Quezon City is seeking a seasoned Customer Relationship Management (CRM) Manager to oversee client engagement and after-sales operations for a real estate company. You will lead the CRM team in delivering exceptional service, resolving inquiries, and ensuring a seamless ownership experience for buyers and homeowners.

The role requires strong leadership, proven CRM expertise within real estate, and the ability to collaborate across Sales, Finance, and Property Management to

Qualifications

• Bachelor’s degree in a related field.
• Minimum 5 years of managerial CRM experience in real estate.
• Experience with a real estate developer or property company.

Responsibilities

• Lead the CRM team in managing customer relationships and after-sales support.
• Handle customer inquiries, concerns, complaints, and service escalations.
• Oversee billing concerns and payment inquiries.
• Build and maintain relationships with property buyers and homeowners.
• Coordinate with Sales, Finance, Property Management, and other departments.
• Monitor customer satisfaction, service quality, and performance.
• Develop and implement customer engagement and retention initiatives.
• Prepare reports and analyze customer feedback to improve service delivery.
• Coach and mentor team members and ensure compliance with service standards.

Skills

CRM leadership

Team management

Client relationship management

Stakeholder management

Billing inquiries handling

Communication

Education

Bachelor's degree in Business Administration, Marketing, Real Estate Management, or related field

Tools

CRM software

Microsoft Office

Job description

Customer Relationship Management (CRM) Manager – Real Estate

Location: Quezon City
Work Setup: On-site
Employment Type: Full-time

Job Summary

We are looking for a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience.

Key Responsibilities

• Lead the CRM team in managing customer relationships and after-sales support.
• Handle customer inquiries, concerns, complaints, and service escalations.
• Oversee billing concerns, payment inquiries, account coordination, and documentation.
• Build and maintain strong relationships with property buyers and homeowners.
• Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
• Monitor customer satisfaction, service quality, and operational performance.
• Develop and implement customer engagement and retention initiatives.
• Prepare reports and analyze customer feedback to improve service delivery.
• Coach and mentor team members while ensuring compliance with company service standards.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
• Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry.
• Must have experience working for a real estate developer or property company.
• Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling.
• Excellent leadership, communication, and stakeholder management skills.
• Proficient in CRM platforms and Microsoft Office applications.