Customer Project Management Supervisor

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Senior Lead to drive the global TS Contract and CPM Operations, establishing performance metrics and aligning priorities with business goals. The role requires 3+ years of supervisory experience and a solid background in project management, contract processes, and risk management.

The position focuses on building a capable team, coordinating with Sales, Marketing, Finance, Manufacturing, Quality, and Legal to improve efficiency and customer

Qualifications

• Bachelor’s degree in a relevant field or equivalent education.
• At least 3 years of supervisory or people-management experience.
• Minimum of 2 years of project management experience.
• Experience establishing team priorities, workload management, and performance metrics.

Responsibilities

• Lead and develop the global TS Contract and CPM Operations teams.
• Establish, monitor, and action key metrics to measure team performance and business outcomes.
• Develop a comprehensive knowledge of the TS government contract process and requirements.
• Set priorities and allocate resources to ensure effective management of bids, contracts, renewals, and customer requests.
• Provide oversight for complex negotiations, contract risk management, and issue resolution.
• Ensure compliance with company policies, legal requirements, and internal controls.
• Develop a team that supports back-office tasks for the global teams.
• Partner with vertical teams to align operational priorities with business strategies.
• Drive process improvements that increase efficiency and enhance the customer experience.

Skills

Supervisory experience

Project management

Team leadership

Workload management

Education

Bachelor’s degree in a relevant field

Job description

JOB DESCRIPTIONS:

• Lead and develop the global TS Contract and Customer Program Management (CPM) Operations teams.

• Establish, monitor, and action key metrics to measure team performance and business outcomes.

• Develop a comprehensive knowledge of the TS government contract process and requirements

• Set priorities and allocate resources to ensure effective management of bids, contracts, renewals, and customer requests.

• Provide oversight for complex negotiations, contract risk management, and issue resolution.

• Ensure compliance with company policies, legal requirements, and internal controls.

• Develop a team that supports back-office tasks for the global teams.

• Partner with vertical teams to align operational priorities with business strategies.

• Drive process improvements that increase efficiency and enhance the customer experience.

QUALIFICATIONS:

Required:

• Bachelor’s degree (BS) in a relevant field, or equivalent education

• At least 3 years of supervisory or people-management experience

• Minimum of 2 years of project management experience

• Experience establishing team priorities, workload management practices, and performance metrics.

Preferred:

• Minimum of 2 years of contract negotiation experience

• Experience leading a multi-national team and building a new team

• Strong knowledge of commercial contracts, bid processes, contract negotiations, and risk management.

• Proven ability to build partnerships across Sales, Marketing, Finance, Manufacturing, Quality, and Legal functions.

• Strong business acumen with the ability to balance growth objectives, customer needs, and contractual risk.