Customer Operations & Order Fulfillment Specialist

IDEMIA; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

IDEMIA is a global leader in identity technologies, seeking a results-driven Operations Professional in Manila to support order processing, service delivery, and operational excellence. The role collaborates with customers and internal teams to ensure accurate, timely fulfillment.

The ideal candidate has at least 2 years in Customer Operations or Order Management, with strong communication and the ability to coordinate with production, logistics, and design teams to meet SLA targets.

Qualifications

• Minimum 2 years of experience in Customer Operations, Order Management, or related roles.
• Experience handling end-to-end customer orders and SLA adherence.
• Strong communication with production, design, and logistics teams.

Responsibilities

• Performs assigned operational tasks with precision and timeliness.
• Handles first-level support and escalates issues as needed.
• Maintains process compliance and data accuracy across systems.
• Assists in tracking requests and monitoring SLA adherence.
• Participates in testing and validation of customer-driven changes.
• Contributes to documentation and reporting of operational activities.
• Define and document operational processes and performance metrics (KPIs).
• Train colleagues and onboard new team members to ensure process consistency.
• Manage prioritization and handle escalations within the team.
• Participate in process improvement initiatives and special projects.
• Maintain accurate records for audit and compliance purposes.

Skills

Customer Operations

Order Management

Communication Skills

Problem Solving

Job description

IDEMIA is a global leader in identity technologies, seeking a results-driven Operations Professional in Manila to support order processing, service delivery, and operational excellence. The role collaborates with customers and internal teams to ensure accurate, timely fulfillment.

The ideal candidate has at least 2 years in Customer Operations or Order Management, with strong communication and the ability to coordinate with production, logistics, and design teams to meet SLA targets.