Client Delivery & Services Lead

xerox philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Xerox Philippines is seeking a Customer Operations Specialist to manage and execute contracted Managed Services. You will work with client contacts, 3rd party partners, and internal teams to deliver services, monitor performance, and ensure client satisfaction.

The role involves post-implementation support, reporting, and driving service improvements. Ideal candidates have 4+ years in operations/services delivery, strong communication, and proficiency with MS Office.

Qualifications

• Experience engaging with business customers including managers and directors.
• Ability to read and interpret SOWs for service delivery.
• Strong communication skills for email and phone interactions.
• Experience leading multi-disciplinary teams and managing multiple issues.

Responsibilities

• Manage day-to-day operations of post-implementation services.
• Ensure adherence to contractual SLA and escalate when needed.
• Maintain client communications and action logs.
• Collaborate with internal Lexmark teams for contract requirements.
• Prepare and present performance reporting and metrics.
• Support revenue recovery through consumables reconciliation and data analysis.

Skills

Direct customer interaction

SOW interpretation

Multidisciplinary team management

Communication via email/phone

Performance reporting

Contract knowledge

Analytical problem solving

Process improvement mindset

Education

BA/BS/BBA in Business or equivalent

Six Sigma/Lean/TQM experience

Project Management certification

ITIL/ITSM experience

Tools

MS Office Suite

MS Visio

MS Access

Job description

Xerox Philippines is seeking a Customer Operations Specialist to manage and execute contracted Managed Services. You will work with client contacts, 3rd party partners, and internal teams to deliver services, monitor performance, and ensure client satisfaction.

The role involves post-implementation support, reporting, and driving service improvements. Ideal candidates have 4+ years in operations/services delivery, strong communication, and proficiency with MS Office.