Customer Onboarding Specialist (Expert Tier)

Wing Assistant; Philippines; Remote; PHP 837,000 - 848,160; Full time

Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Opportunities for Career Growth

Job summary

A leading remote work company in the Philippines is seeking a Customer Onboarding Specialist (Expert Tier) to help redefine work for global teams. This full-time position involves onboarding new customers, providing technical support for GoHighLevel, and assisting with Facebook Ads inquiries. Candidates should have expert-level experience with GoHighLevel, strong knowledge of Meta Ads, and excellent English communication skills. This role offers competitive pay with numerous benefits, including work-from-home flexibility and opportunities for career growth.

Qualifications

• Expert-level experience with GoHighLevel.
• Strong working knowledge of Meta Ads and Facebook Business Manager.
• Previous experience in customer onboarding or customer support.

Responsibilities

• Handle new customer onboarding by following established SOPs.
• Provide GoHighLevel technical support.
• Support Facebook Ads-related inquiries.

Skills

Expert-level experience with GoHighLevel

Strong working knowledge of Meta Ads

Excellent spoken and written English

Detail-oriented

Comfortable working with offshore teams

Tools

GoHighLevel

Meta Ads

Discord

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Onboarding Specialist (Expert Tier)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a xpert Tier to start immediately

Schedule

Full-Time: Monday to Friday

Hours: 9:00 AM – 5:00 PM EST

Key Responsibilities

• Handle new customer onboarding by following established SOPs
• Provide GoHighLevel technical support, including:
• Integrating Zoom accounts
• Assisting with phone verification issues
• Support Facebook Ads–related inquiries, including:
• Setting up Facebook Business Manager
• Creating and managing ad accounts
• Answering basic ad system questions
• Communicate with clients and internal teams via Discord

Tools & Platforms

• GoHighLevel
• Meta (Facebook) Ads
• Discord

Required Skills & Experience

• Expert-level experience with GoHighLevel
• Strong working knowledge of Meta Ads, Facebook Business Manager, and ad accounts
• Previous experience in customer onboarding or customer support
• Excellent spoken and written English (very good accent required)
• Detail-oriented, reliable, and professional
• Comfortable working with offshore teams

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

PAY: ₱75,000 - ₱76,000 bi-monthly