Customer Loyalty Analyst (Fixed Term) - Global Banking

ING Hubs B.V. Turkiye; Manila; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation

International work environment

Continuous learning

Exposure to global banking ops

Cross-skilling opportunities

Diversity and inclusion

Job summary

ING Hubs Philippines is seeking a Customer Loyalty Member III / Analyst to join the Retail Banking Operations team. The role focuses on delivering outstanding customer experiences across chat, phone, email, and other channels, resolving inquiries, and processing requests in a regulated, customer-first environment.

You will handle end-to-end customer resolutions, collaborate with colleagues worldwide, and contribute to continuous improvement while upholding risk and compliance standards in daily

Qualifications

• Bachelor's degree or equivalent professional experience, ideally within banking, shared services, or a BPO environment.
• Strong written and verbal English communication skills.
• Excellent customer service and problem-solving abilities.
• Analytical thinking and attention to detail.
• Flexibility and adaptability in a dynamic environment.
• Ability to work independently while collaborating effectively with others.
• Working knowledge of Microsoft Office applications.
• Willingness to obtain role-related certifications when required.
• Ability to manage multiple priorities while maintaining quality and accuracy.

Responsibilities

• Deliver excellent customer service across multiple communication channels.
• Support customers with inquiries related to payments, cards, online banking, and other daily banking products.
• Process customer requests accurately while adhering to relevant regulations and procedures.
• Manage end-to-end resolution of customer inquiries and complaints.
• Identify and correct system-generated responses when necessary.
• Adapt across different processes and channels based on business needs.
• Support productivity, quality, and turnaround-time objectives.
• Collaborate with colleagues and stakeholders to achieve shared goals.
• Apply risk and compliance standards in daily operations.
• Contribute to continuous improvement and operational excellence initiatives.

Skills

English proficiency

Customer service

Problem solving

Analytical thinking

Adaptability

Independent work

MS Office

Certifications mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ING Hubs Philippines is seeking a Customer Loyalty Member III / Analyst to join the Retail Banking Operations team. The role focuses on delivering outstanding customer experiences across chat, phone, email, and other channels, resolving inquiries, and processing requests in a regulated, customer-first environment.

You will handle end-to-end customer resolutions, collaborate with colleagues worldwide, and contribute to continuous improvement while upholding risk and compliance standards in daily