Customer Journey Expert

ing; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ING is seeking a Business Analyst to join the Wholesale Data Management & Analytics Platform in Manila (Makati). You will translate business needs into actionable requirements, collaborate with Data Owners and stakeholders, and help ensure data is accurate, timely, complete, and ready for business consumption.

You’ll contribute to roadmap development, support data governance and analytics capabilities, and work in an Agile environment with international teams to deliver value.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Engineering, Information Technology, or related field.
• Experience in data-driven, technology-enabled environments.
• Knowledge of Data Management and Analytics.
• Strong analytical and problem-solving skills.
• Experience working in Agile environments.
• Understanding of Data Warehousing, Data Modeling, Data Architecture, Data Mapping, and Data Profiling.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong stakeholder management and influencing skills.
• Experience working within global or international organizations.

Responsibilities

• Translate business requirements into clear user stories and backlog items.
• Collaborate with stakeholders, Data Owners, and Data Stewards to understand and prioritize data needs.
• Support data analysis and investigation of operational issues.
• Contribute to roadmap development and continuous improvement initiatives.
• Ensure product backlog visibility, transparency, and alignment with business objectives.
• Provide guidance on priorities, operational needs, and business requirements.
• Partner with Product Owners and cross-functional teams to deliver optimal outcomes.
• Help strengthen data governance, analytics capabilities, and data quality across Wholesale Banking.

Skills

Data management

Analytics

Agile environments

Stakeholder mgmt

Data governance

Data quality

Data modeling

Data warehousing

Data mapping

Data profiling

Education

Bachelor’s degree or equivalent

Job description

Business Analyst (Wholesale Data Management & Analytics Platform)

Make data work better for global banking

At ING, we believe people should spend less time dealing with complexity and more time focusing on what matters most to them.

That's why we're building smarter, more accessible, and more reliable banking solutions powered by high-quality data.

We're looking for a Business Analyst to join our Wholesale Data Management & Analytics Platform , where you'll help shape the way data is managed, governed, and delivered across our global Wholesale Banking organization. If you're passionate about turning complex data challenges into practical business solutions, we'd love to hear from you.

Role Summary

As a Business Analyst, you'll be part of the Tribe Wholesale Data Management , working closely with Product Owners, Data Owners, Data Stewards, and stakeholders across international teams. You'll translate business needs into actionable requirements, support data-driven decision-making, and help ensure data is accurate, timely, complete, and ready for business consumption.

You'll play a key role in connecting business objectives with data management capabilities while supporting agile delivery and continuous improvement initiatives across the platform.

About the Team

The Wholesale Data Management Tribe plays a critical role in delivering ING's Think Forward Strategy. The team is responsible for ensuring that Wholesale Banking data is trustworthy, fit for purpose, and supported by modern data architecture and infrastructure.

The Manila hub is an important part of ING's global operating model, working closely with colleagues across multiple locations to drive data excellence and innovation.

What You’ll Do

• Translate business requirements into clear user stories and backlog items.
• Collaborate with stakeholders, Data Owners, and Data Stewards to understand and prioritize data needs.
• Support data analysis and investigation of operational issues.
• Contribute to roadmap development and continuous improvement initiatives.
• Ensure product backlog visibility, transparency, and alignment with business objectives.
• Provide guidance on priorities, operational needs, and business requirements.
• Partner with Product Owners and cross-functional teams to deliver optimal outcomes.
• Help strengthen data governance, analytics capabilities, and data quality across Wholesale Banking.

Required Skills & Experience

• Bachelor's degree in Business Administration, Economics, Engineering, Information Technology, or a related field.
• Experience working in a data-driven and technology-enabled environment.
• Knowledge of Data Management and Analytics.
• Strong analytical and problem-solving skills.
• Experience working in Agile environments.
• Understanding of Data Warehousing, Data Modeling, Data Architecture, Data Mapping, and Data Profiling.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong stakeholder management and influencing skills.
• Experience working within global or international organizations.

Nice to Have

• Banking or Financial Services experience.
• Knowledge of Data Lake concepts.
• Understanding of ETL processes.
• Experience with project portfolio management processes.

What We Offer

• An opportunity to work on global data initiatives that directly support Wholesale Banking.
• Exposure to international stakeholders and cross-functional teams.
• A collaborative environment that values innovation, ownership, and continuous learning.
• The chance to influence how data is managed and governed across a leading global financial institution.
• A culture built on trust, transparency, and professional growth.

Equal Opportunity Statement

Don't meet every qualification listed? We encourage you to apply anyway. Research shows that many talented candidates hesitate to apply unless they meet every requirement. If you're excited about the role and believe you can make an impact, we'd love to hear from you.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work w