Customer Issue Resolution Specialist

3M; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

3M Global Service Center in the Philippines seeks a Customer Issue Resolution Analyst to manage complaints and credit/collections processes. The role involves logging, analyzing, and resolving customer issues with cross-functional teams while ensuring accurate records and timely communications.

The ideal candidate will have a relevant bachelor’s degree, strong English proficiency, and a proven ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Bachelor degree or higher required.
• Proven analytical skills and attention to detail.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Log and analyze customer complaints to identify root causes.
• Coordinate with cross-functional teams to resolve issues.
• Communicate resolutions and updates to customers professionally.
• Monitor overdue balances and assist with collections when needed.
• Prepare reports and support process improvement initiatives.

Skills

Interpersonal skills

Analytical

Team player

Detail oriented

Fast learner

Education

Bachelor degree

Tools

Salesforce

Excel

Microsoft Office

Job description

3M Global Service Center in the Philippines seeks a Customer Issue Resolution Analyst to manage complaints and credit/collections processes. The role involves logging, analyzing, and resolving customer issues with cross-functional teams while ensuring accurate records and timely communications.

The ideal candidate will have a relevant bachelor’s degree, strong English proficiency, and a proven ability to handle multiple tasks in a fast-paced environment.